Duty Manager (Cargo)

Job Summary- Duty Manager Cargo- Cardiff Airport

To efficiently manage, motivate and engage staff to ensure delivery of customer airline targets whilst complying with all Company and customer procedures, policies and brand values.

Responsibilities

Job Responsibilities

Control and monitoring of the shift and work activities

Accountability for production of accurate and detailed Handling Reports as and when required and of a standard suitable for forwarding to customers / internal senior management

Maintaining a strict cost control on labour and equipment whilst on shift and possession of foresight to plan ahead for fellow colleagues

Management responsibility for all staff, utilising available manpower and equipment resources through warehouse, ramp and office facilities to maximize productivity

Monitoring of sickness on a shift to shift basis, ability to conduct sickness interviews together with a thorough knowledge of the disciplinary process/procedures

Maintaining compliance in Health & Safety, Training and Quality whilst ensuring the relevant statutory, regulatory and company policy requirements are met

Maintaining excellent communication with all relevant stakeholders

Monitoring and control to ensure smooth operation of Reception

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications

Qualifications and Competencies

High School diploma or higher

Minimum of 5 years experience within the industry

Thorough working knowledge of Cargo, Warehouse and Ramp processes

Effective leadership, organisational and communication skills, consistent with a very busy 24/7 Cargo Operation

Excellent knowledge of the Operation Office function

Good working knowledge of PC systems and Microsoft Office

Customer focus and quality awareness with high standards of quality and service level goals

Strong resource management and interpersonal skills

Ability to work in inclement weather

Permanent Full-Time