Intake Specialist

Full-time

Description

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.

Specific Responsibilities:

Answer phones in high-volume call center

Create and field client intakes

Collect and record information from potential clients and open cases in case management software

Receive and distribute mail

Collect and record police reports

Requirements

High volume phone, call center, and/or law firm experience is preferred

Exceptional communication skills

Ability to work well under pressure and to exercise good judgment

Strong attention to detail, organized and able to multitask and prioritize workload

Strong working knowledge of MS Office

Ability to 55 wpm

Must work well in a team atmosphere

Ability to lift a minimum of twenty pounds

KNOWLEDGE:

Highly proficient in MS Outlook, Word, and Excel.

Basic business practices. Standard clerical and general office administration procedures. High command of English grammar, usage, punctuation, and spelling. Use of computers and related software applications.

SKILLS

Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.

Coordination skill to operate office phone and headphones.

Coordination skills to operate printers and calculators.