Parts Research Representative

Job Description

Parts Research Representative

Department:

Parts/ACC Business – Parts Sales

Reports to:

Parts Sales Manager

Location:

Wendell, NC

Position Status:

Full-Time

Status:

Hourly, Non-Exempt

Management Level:

Non-Management

JOB SUMMARY

KIOTI Tractor, a leader in the design and manufacture of compact tractors, utility vehicles, turf care, and compact construction equipment, is seeking a Parts Research Representative to join our team onsite in Wendell, NC. The Parts Research Representative serves as the primary point of contact for dealers and internal KIOTI employees regarding parts inquiries. These inquiries can range from ETAs of ordered parts to collaborating with other departments addressing mis-manufactured parts. Employees will field dealer questions over the phone and through email. This role will also include seasonal projects such as advising on recommended stocking guides and maintaining our excel based quick refence guide.

KEY RESPONSIBILITIES OF JOB

Provide phone support on dealer questions concerning parts ordered

Maintenance of Quick Reference Guides and Parts Sales tools

Investigate serial breaks with manufacturer liaison

Update and maintain accurate parts breakdowns in proprietary parts system DPCS

Ensure accurate pricing for all parts in DPCS

Collaborate internally to promote dealer satisfaction in parts ordering process

Coordinate with inventory team as well as manufacturer engineers on potential manufacturing errors

Communicate/record errors found and help work with dealers on a resolution for Damaged/Improper part

Assist with generating recommended parts list for new and existing models

Communicate with purchasing and logistics department on ETAs of parts

Diagnosing and advising dealers on parts fitment issues

Helping dealers by explaining technical differences between specific parts (Engines, Cylinder Heads, etc.)

Coordinating with warehouse teams to expedite high priority parts

Organizational Relationship:

The Parts Research Representative will work closely with our Dealer Network, Product Support Department, all Warehousing Facilities, Purchasing Department, IT Department, Territory Managers, and KIOTI internal liaison team.

EDUCATIONAL AND PHYSICAL REQUIREMENTS

Associate’s degree required, Bachelor’s degree preferred with mechanical or engineering focus

Minimum of 2 years of customer service experience

Experience in or knowledge of mechanics, agricultural/machinery industry preferred

Ability to read technical data sheets and engineering specs

Talent for problem solving and generating unique solutions

Experience organizing and executing multiple task/projects in tandem

Must be proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint)

Experience with Microsoft Dynamics or CRM preferred

Works well as part of a team

Strong research skills

Full-time