Senior client servicing Executive

Company Description

Kahani - by i2c Events is dedicated to creating unique and unforgettable love stories for special events. Our team works closely with clients to bring their vision to life, whether it's a classic fairy-tale wedding or a modern celebration. We focus on creating themes that emotionally connect with clients and their guests, ensuring every detail is flawlessly executed.

Role & Responsibilities:

Attend leads from all venues, take down the briefing, and make the first call to the client.

Confirm the first briefing and plan the first meeting with the client

Explain the company’s profile, portfolio, and understand clients’ requirements

Discuss the in-house themes as well as current trends with the client

Ideation and research as per the client's requirement

Develop a customized presentation for the client

Make a quotation for the client in coordination with the in-house quotation maker, as well as the Head of Department

Be updated with the current trends of the market and research about the same in detail

Finalizing the budget & theme, and other client requirements

Post submission of the quotation, follow up with the closing of client.

Search for artists, if required, and provide a quotation for the same

Delegate the project to the respective project head and keep clear communication of the requirement, making the client’s vision clear

Maintain a relationship with the clients

Involved in event planning and keeping a check on the target cost for the same

Continuous follow-up on event execution as per the client’s vision

Maintaining a good relationship with stakeholders

Strictly following the set of SOPs proposed by the company for the Client service executive

Communication & relationships:

Internal: Team Members, Head of Department, Founder, etc.

External: Clients, Vendors, Venue, Artist, etc.

Skills:

Excellent organizational and time management skills

Strong analytical and problem-solving skills

Effective communication skills

Exceptional customer service skills

Creative and aesthetic knowledge

Technical Knowledge

Negotiation Skill

Education:

Graduation / MBA in Management

Experience:

3-4+ yr.