Manager Customer Service

Job Title: Manager Customer Service

Requisition ID: 191655

Career Group: Store Careers

Job Category: Retail - Front End

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Ontario

City: Owen Sound

Location: 4014 Owen Sound FreshCo

Postal Code: N4K 0E2

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Looking for an exciting and fulfilling place to work? You've come to the right place!

We love working with ambitious people who love food as much as we do. Whether it's your first job or you're ready for a new challenge, we have a career to fit your life.

Launched in 2010, FreshCo's commitment to delivering top quality products with lower prices and superior service to customers makes FreshCo stores a great place to work. Today, FreshCo and its franchise partners proudly operate 142 stores across Alberta, Ontario, Manitoba, Saskatchewan, and British Columbia.

Ready to Make an impact?

Held responsible for the overall operation of the front end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.

Here’s where you’ll be focusing:

Create a coaching and development culture for all department employees, which embraces a passion for food

Manage department personnel which includes scheduling, recruitment, performance management and training

Responsible for ensuring the communication of operational requirements/ changes to front-end department employees

Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit

Provide customer service to meet customer needs

Merchandises front end racks and fixtures along with ordering of product

Order and maintain inventory

Process and resolve customer concerns and requests

Execute winning conditions

Execute SMART Initiatives

Ensure all applicable company policies and procedures are communicated and adhered

Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained

Perform department administrative duties as required

Manage department budget

Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs

Balance cash office according to company policies and procedures

Perform negative tracking procedures

Identify and correct cash discrepancies

Submit payroll records and process invoices

Thoroughly understand all relevant company programs, attend training as required

Be known as the employer of choice by actively supporting an environment of employee engagement

Coordinate maintenance of department equipment and repairs

What you have to offer:

High school diploma

Minimum of 18 months of experience working in the front-end department

Ability to work independently in a fast paced environment

Above average communication skills (oral and written)

Full knowledge of department operations and skills

Proficient use of Microsoft office suite

FreshCo. and its franchise partners offer teammates competitive total compensation packages that will vary by role, location, and store ownership. Some websites share job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.