Anthropologie Assistant Store Manager - Cheltenham, UK

Location

This position is located at 92 Promenade, Cheltenham,, GL501NB United Kingdom

Role Summary

To achieve the Anthropologic mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer. To support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologic culture.

What You'll Be Doing

People

Recruit, train and develop managers to increase the day to day productivity of the business

Assist with the development of the Management team to ensure that succession planning is in place for individuals, and the future growth of the business

Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce

Uphold Company standards and act as a mentor, teacher and positive role model to others

Leadership and Communication

Lead by example and inspire a shared vision by communicating store and company goals

Assist and participate with the roll-out of all new training and operational initiatives

Possess excellent communication skills in both written and verbal form

Manage and motivate the store teams to achieve an unimagined level of customer care

Managing the Environment

Coach the management team to take the initiative as leaders.

Oversee all levels of customer service, and ensure a positive store environment

Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management

Partner with the Store and Visual Manager to ensure any shop floor based work is carried out efficiently, and with minimal impact on the customer experience

Operations

In the absence of the Store Manager conduct walkthroughs with the Visual Manager and Department Managers on a regular basis, with constructive feedback and obtainable goals

Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures

Achieve the store stock loss goals

Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor is fully replenished, and product standards adhered to.

Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority

Assist in upholding Company Health & Safety procedures at all times to protect employees and Customers against accidents and incidents

Merchandising and Display

Facilitate communication between the Store Management and Visual team in order to enhance the store environment, and efficiently execute all merchandising projects in a timely manner

Coach others to understand and interpret current fashion trends in local markets, in order to generate creative solutions right for the Anthropologic customer

Work alongside the Visual Manager to strike the balance in creating an inspirational but commercial shopping environment

Commercial Awareness

Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends and creative management of merchandise from receipt to sales

Exhibit a sound understanding of the store's profitability, and guide team members to utilise Company reports to react to trends and drive business

Stay abreast of current and local trends and have a sound knowledge of customer profile

Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

Experience in a management role, working in a fast paced but highly creative and customer focused retail environment

Ability to positively impact results in sales, payroll and stock loss

Proven record of developing a Management team and talented individuals

Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)

An appreciation and understanding of the Anthropologic culture and its appeal in the market

The Perks

Work Life Balance:

‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

Employee Assistance program to support with mental, physical and financial health

Discount off external gym memberships

Private Medical Insurance for eligible employees

Employee Discounts:

Up to 40% employee discount at all URBN Brands

Travel:

Season ticket loan for eligible employees

Cycle to work scheme for eligible employees

Continued Development:

We offer structured support within the business alongside continued learning and development

#AnthroEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Full-Time