Client Support Service Professionals

Job Description

Job Summary

The Client Support Service Professional is responsible for handling inbound phone inquiries related to Client accounts, services, and online platforms. This role requires a high level of professionalism, accuracy, and efficiency in providing support for Client Cash Management products, the Client Online platform, mobile applications, and other general financial inquiries. The ideal candidate will be service-driven, adaptable, and able to thrive in a dynamic, fast-paced call center environment.

Key Responsibilities

Answer and resolve client service inquiries via incoming phone calls with professionalism and accuracy.

Provide functional support for Client Cash Management products and services.

Assist clients with navigating Client Online and the mobile app.

Address general financial or account-related inquiries with clarity and adherence to compliance standards.

Maintain performance standards, including call quality, accuracy, and call handling time.

Work collaboratively in a team-oriented environment.

Adapt quickly to changes in workflow, procedures, or client needs.

Required Qualifications

High School Diploma or GED required; associate’s or bachelor’s degree preferred.

Prior experience in customer service, call center, or financial services environment.

Strong communication and problem-solving skills.

Ability to multi-task in a high-volume, fast-paced setting.

Basic understanding of financial services or banking products.

Proficiency in computer systems and applications; comfortable navigating multiple systems simultaneously.

Preferred Qualifications

Experience supporting online financial platforms or mobile banking apps.

Familiarity with investment account types and cash management tools.

Previous employment with a financial services institution or brokerage.

Certifications (if any)

None required for this role; relevant FINRA licenses (e.g., Series 7) are a plus but not mandatory.

Education: High School

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time