Mgr Asst Utilization Mgmt (PHL)

Position Title:Mgr Asst Utilization Mgmt (PHL)

Shift:

Job Description:

Responsible for providing technical direction, guidance and resources to UM staff on a day-to-day basis. Primary duties may include but are not limited to: Manages creation, launching and coordination and development of UM quality initiatives. Provides inputs to policies and processes impacting the operations. Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition. Reviews department policy and procedure manuals for accuracy. Collaborates with management and other cross functions in maintaining and exceeding set metrics. Prepares reports. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Requires a BA/BS degree; 2 years of related experience including experience in a lead role within Utilization Management or similar function; or any combination of education and experience, which would provide an equivalent background. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

JR161086