senior manager, coffee initiatives (6-months contract)

senior manager, coffee initiatives (6-months contract)

Location: Hong Kong Support Center

Job Family: Retail Operations

Now Brewing – Talent Seekers! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly.

Our Mission:

With every cup, with every conversation, with every community - we nurture the limitless possibilities of human connection.

The Hong Kong Support Center (HKSC) is the regional corporate hub for the 15 markets in the Asia Pacific region - Australia, Brunei, Cambodia, Hong Kong/Macau, India, Indonesia, Korea, Laos, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. With over 5,700 stores, the region is a key growth driver for the organization.

Job Summary and Mission

This job contributes to Starbucks success by facilitating the planning, establishment, execution and evaluation of complex, multifaceted coffee related initiatives across Asia Pacific. Establishes and operationalizes elevated customer experiences. Manage programs required to enable sustainable operations, including alignment of key stakeholder groups. Negotiates for resources, liaises with external and internal vendors and sponsor-clients on program-related matters and provides professional guidance and leadership to project teams to realize the strategic business vision or desired result. Coordinates multiple projects in accordance with established timelines and metrics. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

§ Supports project managers and project teams on developing and delivering against project plans, objectives and schedules.

§ Consults with the sponsoring business units in the development of a clearly articulated vision, mission, and business case. Works cross-functionally with business partners and other teams to ensure successful execution of the program. Ensures projects within the program comply with established company standards.

§ Develops integrated plans including deliverables, strategic alignment, resources, impacts, milestones, risks, assumptions, constraints and overall program investment. Updates program plans, priorities, and project sequencing. Provides regular updates to key stakeholders to ensure that all projects are delivered on schedule.

§ Recommends and implements program improvements to meet changing mission parameters and requirements. Establishes service level agreements with customer groups, regional operations directors and markets

§ Monitors project execution to ensure that key milestones and financial parameters are met and that projects are delivered effectively to achieve the overall goals and objectives of the program.

§ Develops and executes against communications plans accurately and on time.

§ Optimizes financial, human and other resource allocations between projects and ensures effective resource utilization across the program.

§ Oversees the financial well-being of the program by analyzing cost effectiveness and exercising cost controls. Develops and monitors the programs budget. Works with business unit to secure funding for program requirements.

Summary of Experience

- Development of complex communication plans 5 years

- Ability to develop engagement content briefs 5 years

- Ability to create compelling communication materials to meet varied audience needs 5 years

- Building, leading teams 8 years

- General business experience in large, matrixed organizations 8 years

- Managing complex large-scale business and information technology projects 8 years

- Requirements gathering and analysis 8 years

- Working with end-users to define work flows and integrate business processes and technology into effective business solutions 8 years

- Systems and process analysis, design and deployment 6 years

Required Knowledge, Skills and Abilities

- Ability to communicate clearly and concisely, both orally and in writing

- Ability to lead team members

- Strong problem-solving and analytical skills

- Ability to establish cross-functional, collaborative relationships with business and technology partners

- Ability to lead complex program and project efforts to completion

- Ability to negotiate and influence

- Advanced knowledge of program and project management principles

Our Promise

• Our partner promise: Bridge to a better future

• Our customer promise: Uplift the every day

• Our farmer promise: Ensure the future of coffee for all

• Our community promise: Contribute positively

• Our environmental promise: Give more than we take

• Our shareholder promise: Generate long-term returns

Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today !

All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.