Customer Service/Retail Associate

Job Description

Now Hiring: Customer Service/Retail Associate

Location: 43900 Schoenherr Rd, Sterling Heights, MI 48313

Schedule: Monday–Friday 9:30 AM – 6:00 PM

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role: Customer Service/Retail Associate

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

What We're Looking For

High School Diploma or equivalent

Friendly, outgoing communicator who loves connecting with people

Skilled with point-of-sale (POS) systems and inventory software—tech-savvy is a plus!

Super organized with a keen eye for detail

Compassionate and always focused on making customers feel cared for

What You’ll Be Doing

Welcome patients and visitors with a warm smile and professional vibe

Help customers find the perfect medical supplies tailored just for them

Obtain written prescriptions from physicians, verify insurance coverage, and generate accurate orders to ensure a smooth and timely patient experience

Share helpful info on product features and how to use them confidently

Quickly and kindly handle questions or concerns—making every experience a great one

Process sales smoothly and securely, handling cash, cards, and insurance like a pro

Perks & Benefits

Competitive pay

Full benefits: Medical, Dental, Vision & Life Insurance

Paid time off + floating holiday

401(k) Retirement Savings Plan

Training and growth opportunities

Full-time