Network and Desktop Support Engineer

Job Description

At ATUM we are industrializing biotechnology from Genes to Proteins to Cell Lines. ATUM’s tools and solutions are fueling the transformation of biology from a discovery science to a sustainable engineering discipline. By collaborating with our clients, ATUM develops innovative technologies and services to accelerate breakthroughs and move research & development further faster. Our focus on scientist-to-scientist problem solving creates long-term partnerships with our clients. For over 20 years we have been at the intersection of synthetic biology and machine learning and its application across a multitude of industries from pharmaceuticals to biocatalysis to food.

ATUM is looking for a Network and Desktop support engineer. This role is a full time in office role. The desired candidate will have the following qualifications and responsibilities

Qualifications:

3-4 years in a hands on role supporting Windows desktop and Linux server environments.

Experience in developing and implementing scripts using C#, Bash, etc.

Experience working in the biotech industry is a plus.

Excellent technical knowledge of windows desktop hardware and software

Desktop hardware and system troubleshooting experience

Working technical knowledge of current networking protocols, operating systems, and technology standards

Good understanding and competency with common desktop and cloud applications, such as Office365, Google Workspace, Adobe, etc.

Effective interpersonal skills and relationship-building skills

Strong written and oral communication skills

Strong analytical and problem-solving abilities, with keen attention to detail and customer-service orientation

Self motivated and directed, able to effectively prioritize, track and execute tasks in a high-pressure environment

Enterprise network maintenance and troubleshooting experience is a plus.

Experience with Unix/Linux server administration and maintenance in production environments is a plus.

Responsibilities

Responsible for analyzing, developing and implementing desktop support solutions

Provides end-user support in a Windows environment and day-to-day support for employee Desktop-computing issues

Evaluates new desktop software technology and management tools and recommends solutions for deployment in the desktop environment

Designs, builds, and deploys OS images, applications, and desktop environment modifications using packages and scripts

Creates tests, deploys, and maintains packages, batch files, and scripts for system administration and lab automation.

Creates backup images of critical computers’ hard drives and restores on new hard drives, when needed.

Assesses the need for workstation upgrades and develops deployment strategy

Sets up, configures and installs desktops and laptops for new hires.

Installs and supports enterprise-wide applications such as: Windows, MS Office, chrome, and other required applications.

Performs hardware replacements as equipment becomes defective or obsolete

Maintains accurate PC, printer, software and LAN equipment inventory through inventory tracking software and vendor services

Participates in the development and maintenance of IT processes and procedures

Sets up conference room computers using multimedia equipment such as audio devices and projectors

Takes ownership of tasks, projects, and relationships and follows through on obligations and promises

As an employee-owned company, we believe each unique individual’s contribution complements the overall strata of what makes us successful. Achievements are measured in long-term results and relationships built over the daily efforts of our dedicated team members. We are looking to add like-minded individuals who are passionate about the companies success and the science we use to enable that success.

Benefits

Be part of the next gen biotech revolution

Excellent growth opportunities

Great Compensation & benefits package

Not open to relocation

$95,000+ DOE

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Full-time