Customer Service Representative

Job Description

Location: Columbus, OH

Pay: $19/hour on w2

Contract: 6-months (potential for extension or permanent hire)

Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service.

Key Responsibilities:

Handle incoming phone calls with professionalism, accuracy, and efficiency.

Provide support on cash management products, online banking services, and general financial inquiries.

Consistently meet performance goals while ensuring an excellent client experience.

Thrive in a fast-paced, team-oriented environment by adapting quickly to changes and multitasking effectively.

Qualifications:

Preferred: Bachelor’s degree or prior contact center/customer service experience.

Strong communication and interpersonal skills with a professional, client-focused demeanor.

Career-driven and eager to contribute to a culture of world-class service.

Ability to excel in a dynamic environment while handling multiple priorities.

Why Join Us:

Work with a leading financial institution known for excellence in client service.

Enjoy a collaborative and supportive workplace culture.

Competitive pay and potential for long-term career growth.

Gain valuable experience in the financial services sector.

Company Description

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.