Risk Management Administrative Coordinator

Job Description

REPORTS TO: Director of Compliance

EEO CLASSIFICATION: Administration

FLSA: Exempt

PROFIT CENTER NAME: Headquarters

TITLE: Risk Management Administrative Coordinator

This role blends incident intake, administrative support, and vendor coordination. The Risk Management Administrative Coordinator will create Light Duty Agreements and follow scripted processes for the intake process in addition to other tasks assigned.

PRIMARY FUNCTIONS

Answer incoming calls via script for either transfer to appropriate staff or for intake of new incidents into Riskonnect, using appropriate tools

Process and track invoices for payment, including communicating Enter invoice data into Excel tracking sheets and/or Riskonnect; prepare for upload into Riskonnect

Order drug tests and PPE via approved vendor websites; track orders in Riskonnect and confirm deliveries Process and compile loss run reports for management review

Evaluate assigned WC incidents for OSHA Recordability and Reportability, update the effected Riskonnect Object

Audit documented processes, report findings to the manager, and explain/defend audit scores when challenged

Draft and prepare Light Duty Agreements for injured employees as trained; ensure compliance with Workers’ Comp procedures

Open, scan, and update WC incidents, unemployment cases and safety records as appropriate

Restock first aid kits within Surge Headquarters and fulfill orders from branches and other Surge Entities as requested

Ship drug test, PPE, First Aid Kits and other items as necessary

Use identified tools to update data into Riskonnect as scheduled

QUALIFICATIONS

Ability to maintain strict confidentiality for all WC and compliance related records

Strong attention to detail

Strong proficiency in Microsoft Excel

(formulas, sorting/filtering, formatting, VLOOKUPs)

Strong organizational skills

Excellent verbal and written communication skills

Ability to follow detailed scripts and procedures consistently Comfortable handling sensitive or confidential information

Previous experience in administrative support, accounts payable, Workers’ Comp, or claims processing preferred

Full-time