Inside Sales & Customer Service Representative

Job Description

About Us

We are dedicated to improving the lives of individuals with disabilities by providing innovative assistive technology solutions. Our product line includes AAC (Augmentative and Alternative Communication) devices, braille label printers and learning tools, switch access devices, and sensory integration products. We are seeking a motivated and compassionate sales professional to join our team and help expand our reach while providing exceptional customer support.

Position Overview

The Inside Sales & Customer Service Representative will play a key role in driving sales growth and providing top-tier service to our customers. The ideal candidate is both results-oriented and empathetic, with strong communication and technical skills. This person will research and identify potential customers, manage inbound inquiries, build relationships, and guide customers in selecting products that best meet their needs.

Key Responsibilities

Proactively research and contact potential customers to grow sales opportunities.

Collaborate with sales and marketing on outreach, appointment setting, lead follow up, lead generation, and overall sales strategy

Respond promptly to customer inquiries via phone, email, and online channels.

Answer incoming quote requests and process purchase orders.

Provide product demonstrations (virtually) and assist customers in selecting appropriate solutions.

Maintain and update customer records in CRM systems.

Support online sales through platforms such as Shopify, including order management and follow-up.

Enter quotes, sales orders and invoices into SAGE50 accounting system

Collect and organize customer stories, testimonials, and success data for case studies and marketing campaigns

Assist customers with trial programs, product support, troubleshooting, repairs, returns and order updates

Assist in updating and editing company website content to ensure product information is accurate and engaging.

Leverage social media channels to promote products, engage with customers, and generate leads.

Provide technical and post-sale support, ensuring customer satisfaction and retention.

Qualifications

Proven track record in inside sales, account management, or customer service—preferably in healthcare, education, or technology.

Excellent verbal and written communication skills, with the ability to explain complex products clearly.

Strong computer literacy and proficiency with online sales platforms (Shopify experience preferred).

Comfortable with social media marketing and basic website editing (WordPress, Wix, or similar platforms).

Familiarity with CRM systems.

Organized, self-motivated, and goal-oriented with strong attention to detail.

Experience or knowledge of assistive technology and/or working with individuals with disabilities is a plus.

What We Offer

Competitive salary with performance-based incentives.

Opportunity to make a meaningful impact by supporting individuals with disabilities.

Training on our product line and ongoing professional development.

Supportive, mission-driven work environment.

Please provide salary expectation with applicationCompany Description

LoganTech is a manufacturer of assistive technology for people with disabilities. We make devices to aid in communication for people who cannot speak, braille label printers and braille learning tools. We also distribute selected complementary products from around the world. We take pride in the work we do and the impact it has on the people we help. We are an equal opportunity, people-oriented company located in Waterbury, Connecticut.

Full-time