Business Systems Analyst

Employer: Laurel Mountain Partners

Reports To: CEO/CFO

Supports: Bruin Waste Management & 5280 Waste Solutions

Location: Flexible home base in either companies’ offices in either Colorado, Austin, or Pittsburgh; travel to Grand Junction, Montrose, Naturita, Pagosa Springs, Delta, and Denver offices required.

Position Overview

We are seeking a versatile and experienced Business Systems Analyst Lead to serve as a strategic partner to operations and customer service teams at two high-performing waste companies in Colorado: Bruin Waste Management and 5280 Waste Solutions. This hybrid role combines technical systems management with hands-on business process analysis to optimize operational performance, routing, customer experience, and strategic decision-making.

The ideal candidate is analytical, systems-minded, and obsessed with using data to drive results. They will play a key role in architecting, maintaining, and leveraging core systems such as Navusoft, WhipAround, Samsara, and RouteSmart, helping to standardize operations and unlock efficiencies across the Laurel Mountain portfolio.

Key Objectives

Serve as administrator and business process architect for core operational systems.

Ensure systems are designed, implemented, and maintained to support accurate, accessible data.

Identify operational gaps and inefficiencies through hands-on analysis and structured reporting.

Drive continuous improvement in routing, billing, customer service, and back-office workflows.

Partner with leadership to deliver system-informed insights that directly support strategic growth.

Systems Administration

Act as the business-side administrator for Navusoft, WhipAround, Samsara, and RouteSmart, ensuring clean configuration, user support, and cross-platform alignment.

Own workflow creation, documentation, and optimization within these systems to drive operational consistency.

Liaise with IT, software vendors, and internal users to implement upgrades, manage user roles, resolve bugs, and lead onboarding for new tools and features.

Create training documentation and lead team trainings on system use and best practices.

Monitor system performance and troubleshoot issues that impede business workflows.

Business Analysis & Reporting

Design dashboards, scorecards, and reports to deliver insights to operations, finance, and customer service teams.

Lead and support routing optimization projects, using RouteSmart and Samsara data to enhance efficiency, reduce mileage, balance workloads, and improve customer experience.

Data Architecture & Governance

Design and maintain scalable, integrated data architecture across operational platforms.

Define data structures, naming conventions, source-of-truth systems, and sync protocols to ensure accurate, reliable, and actionable data.

Lead efforts to clean, normalize, and unify datasets across business units and systems.

Collaborate with technical teams and 3rd parties to integrate systems and make data accessible via API’s or other means.

Champion a culture of data stewardship — ensuring data is not only available but trustworthy, accessible, and aligned with business priorities.

Project & Process Leadership

Drive cross-functional initiatives such as pricing structure standardization, service code standardization, routing and efficiency projects.

Develop clear process documentation, training materials, and roll-out strategies for new initiatives.

Facilitate alignment across offices and divisions to promote consistency in billing, customer service, and data collection.

Promote shared values and implement them across organizations as part of cultural alignment.

Lead efforts to streamline customer communication workflows, including development of templates and notification processes.

Required Skills & Experience

5+ years of experience in business systems administration, customer service ops, or field-based operations (preferably in waste, logistics, or transportation).

Proven track record with tools such as Navusoft, WhipAround, Samsara, RouteSmart, or similar platforms.

Experience in systems administration.

Exceptional analytical skills; strong experience with SQL, Excel, and BI/reporting tools.

Strong project management skills and cross-functional leadership abilities.

Excellent verbal/written communication skills and ability to train end users.

Preferred Skills

Bachelor’s degree in Information Systems, Operations, Business, or related field.

Experience with Navusoft or other trash routing/billing systems like Encore, Routeware, Trashflow, Tower, Trux.

Experience with systems integration, middleware tools, or data warehouse concepts.

Familiarity with ETL workflows, API management, or scripting languages is a plus.

Strong comfort with Microsoft Office Suite including PowerPoint, Excel, word.

Experience using Artificial Intelligence (AI) tools to optimize workflows and or extract and analyze data.

Additional Information

The position is full-time and based in Colorado, Austin, or Pittsburgh with regular travel to company locations in Denver and the Western Slope.

While this role does not have direct reports, it exerts influence across teams, locations, and functions.

The successful candidate will join a highly collaborative team committed to operational excellence and customer service leadership.