IT Administrator / Desktop Support

Description

Job Summary:

The IT Administrator/Desktop Support is responsible for managing day-to-day IT operations, providing technical support to end-users, maintaining hardware and software systems, and ensuring network and systems security. This role serves as the first point of contact for internal users and plays a critical role in uptime, cybersecurity, and tech resource optimization.

Duties/Responsibilities

Provide Tier 1 support for hardware, software, and user access issues

Assist with the installation, configuration, and basic troubleshooting of desktops, laptops, printers, scanners, access points and other devices

Help maintain and update user accounts

Perform routine system updates and antivirus checks under supervision

Support video conferencing tools and basic network troubleshooting

Track and help maintain inventory of IT equipment and software licenses

Document solutions to common issues for the internal knowledge base

Assist with onboarding and offboarding by setting up user accounts, email, and equipment

Follow security guidelines for password resets, device encryption, and data protection

Escalate complex technical issues to senior IT staff

Desired Skills/Abilities

Basic knowledge of Microsoft 365 (Outlook, Teams, SharePoint)

Familiarity with Windows operating systems and basic networking concepts

Willingness to learn scripting, automation, and device management tools

Good problem-solving skills and attention to detail

Strong communication skills and ability to work well with non-technical users

Customer service mindset and ability to remain calm under pressure

Education and Experience

Associate's degree in information technology or related field, OR 1-2 years of IT/help desk experience

Preferred but not required: CompTIA A+, Network+, Security+ or other relevant IT certifications

Experience with Microsoft Intune, basic PowerShell commands, or device imaging is a plus

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 50 pounds for handling some hardware installations.