Insurance Call Center Agent - Health Care - Remote

Job Description

I am Abhilash and I work as a Recruiter at BCforward. I saw your profile on one of the Job boards and I was really impressed by your experience.

Here at BCforward, we are always looking to grow our team with talented people and achieve great things together who’d like to work with one of our clients.

We are currently looking for an experienced Insurance Call Center Agent - Health Care to join our team with one of our clients. I would like to tell you a bit more about this position and learn a few things about you, as well.

Title: Insurance Call Center Agent - Health Care

Location: San Juan PR 00918

Duration: 8-12 months contract

Remote Role.

The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

How you will make an impact:

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

Minimum Requirements

Requires a HS diploma or equivalent

Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications

Fluent in Spanish Preferred

Previous Health Insurance Experience PreferredCompany Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Fully remote