Admin

PhysMED is seeking highly organized and detail-oriented individuals to join our team! We currently have the following openings:

Bilingual New Patient Scheduler

Billing Specialist

Case Management

See below for the job descriptions for each position!

Bilingual New Patient Scheduler

Primary Functions & Accountabilities:

Manages telephone calls as well as new patient inquiries via mail or fax; return patient phone appointment requests in a timely manner.

Answers phones appropriately and professionally, providing excellent customer service.

Clarifies information needed by the caller and determines the best course of action to meet the patient’s needs.

Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.

Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.

Collects and enters patient's demographics in the system completely and accurately

Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).

Direct patient calls regarding medical inquires to the appropriate resource.

Performs other duties as assigned

Billing Specialist

Primary Functions & Accountabilities:

Verification of client’s insurance

Prepare and submit claims

Monitor payments for any lapses and send out patient statements

Reconcile payments

Work denied claims and send appeals when necessary

Answer billing questions over the telephone

Performs other tasks as directed by manager

Case Management

Primary Functions & Accountabilities

Answering incoming patient calls.

Completing all new patient admissions and entering it digitally.

Verifying relevant medical history for each patient.

Scheduling appointments for new patients, specialist consultations, tests, and

procedures.

Answering and following up with phone and email inquiries.

Sending and requesting Medical records.

Addressing any patient complaints or concerns.

Performing clerical work, such as filing, copying, or faxing.

Complying with the regulations and policies of the facility.

Other duties as assigned