Patient Coordinator

Patient Coordinator

Location: Gahanna, OH

Job Description

The Patient Coordinator is responsible for managing patient appointments, answering patient inquiries, and ensuring that patients receive the highest level of care. The Patient Coordinator will work closely with healthcare providers to provide optimal service for all of our patient needs.

Job Essential Functions and Duties:

Welcome and greet all patients and visitors whether in person or over the phone

Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette

Be courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be polite

Register new patients and update established patient demographics, collecting copays, balances, insurance cards, entering information into EHR

Facilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staff

Keeps medical office supplies adequately stocked by anticipating inventory needs, notifying the supervisor of such needs and monitoring office equipment

Maintaining a clean and sanitized reception area

Following HIPAA guidelines

Managing faxes and returning voicemails from patients

Sending outbound referrals when asked by the physician

Other tasks assigned to you from management

Experience with ModMed EHR system a plus but not required

Interpersonal Skills and Competence:

Be a good listener

Have proper phone etiquette

Maintain confidentiality

Excellent customer service skills

Demonstrates the ability to work in a fast-paced environment

Strong attention to detail

Great personality and dependability

Must approach tasks with a sense of urgency

Must be able to handle multiple tasks at once

Physical Requirements:

Professional appearance and demeanor

Specific vision abilities required by this position include close vision and distant vision.

The noise level in the work environment is usually moderate

The Patient Coordinator is frequently required to stand and walk. Must occasionally lift and/or move 10 pounds.

Schedule and Related Information:

Work schedule is Monday through Friday no Weekends

Travel to other locations may be occasionally necessary

Benefits:

Health

Dental

Vision

Life

Short term/Long term

Personal Time Off (PTO)

401k

Flexible spending account

Majors holidays paid

Minimum Qualifications:

High School Diploma or Equivalent