Referral Specialist

Job Description

We are seeking a Referral Specialist!

Southeastern Ohio

Remote Position

Join our team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The annual salary range for this position is $22.93-$25.38 an hour based on relevant experience, education, and/or licensure.

Essential Functions:

Process incoming referrals efficiently and accurately in the electronic health record system

Perform detailed data entry, including demographics, contact information, referral details, emergency contacts, and payer information

Schedule intake appointments based on staff availability and client needs

Verify insurance coverage at the time of intake and prior to scheduled appointments

Maintain an up-to-date understanding of internal referral processes and county-based service pathways

Respond to phone calls with professionalism and empathy, directing inquiries or taking messages as appropriate

Answer referral phone line and promptly return voicemails

Collaborate with intake and access staff to ensure referral loop closure and continuity of care

Track referral outcomes and follow up to ensure continuity of care.

Communicate effectively with clients to explain referral processes, provide support, and reduce barriers to accessing care.

Assess client needs and identify appropriate behavioral health providers based on insurance coverage, geographic location, and specialty needs.

Performs other related duties as required.

Minimum Requirements:

High School diploma or GED.

Three years of experience working in a medical referral position and/or nonprofit administrative management environment required.

Demonstrated a high degree of cultural awareness.

Ability to use appropriate databases, spreadsheets, and other software.

Able to effectively communicate through verbal/written expression.

Must be able to operate in an Internet-based, automated office environment.

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!

Benefits include:

Medical

Dental

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization:

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Full-time

Fully remote