Program Manager, Information Systems and Security

Job Description

Position Description/Major Duties

Duties and Responsibilities

Information Security Manager:

Develop and implement information security policies, standards, and procedure

Develop internal controls for managing implementing security policies.

Oversee risk assessments and vulnerability testing to identify and mitigate potential threats.

Monitor and respond to security incidents, ensuring appropriate incident response and recovery processes.

Manage and enforce access controls, data protection measures, and security compliance.

Lead security awareness training and education for employees across the organization.

Collaborate with IT, legal, MSP, and business units to align security strategies with organizational goals.

Stay current with evolving threats, regulatory requirements, and industry best practices.

Database Administration:

Manage and maintain user access through role-based access control (RBAC) to ensure data security and compliance.

Create, modify, and audit database roles, permissions, and user accounts in accordance with organizational policies.

Perform routine database maintenance.

Monitor SQL database performance and troubleshoot issues related to queries, connections, and storage.

Managed Service Provider (MSP) Management:

Serve as the primary point of contact between the organization and the MSP for all information systems and IT-related services.

Communicate business needs, technical requirements, and service expectations clearly to the MSP.

Coordinate with the MSP to ensure timely resolution of technical issues and adherence to service level agreements (SLAs).

Facilitate regular meetings with the MSP to discuss ongoing projects and any challenges.

Collaborate with the MSP to plan and execute system upgrades, patches, and new implementations.

Ensure that the MSP follows the organization's security policies, compliance requirements, and best practices.

Provide feedback to the MSP based on end-user experiences and support ticket trends.

Escalate unresolved issues to senior management when necessary and follow up to ensure resolution.

Project Management:

Lead and manage multiple information systems projects from initiation to completion, ensuring they align with business goals.

Engage with business stakeholders to gather and analyze requirements for information systems projects.

Translate business needs into clear project objectives and technical requirements.

Evaluate both in-house and third-party solutions to determine the best fit for business needs.

Develop comprehensive project plans, including scope, budget, schedule, and resource allocation.

RFP Development and Vendor Management:

Develop detailed Requests for Proposals (RFPs) for information systems projects, ensuring clear and comprehensive requirements.

Lead the vendor selection process, including evaluating proposals, coordinating demonstrations, and conducting due diligence.

Develop comprehensive and clear technical specifications based on business requirements; collaborate with internal teams to refine specifications and ensure they align with both business and technical goals.

Ensure that specifications address security and integration needs.

Establish clear communication channels and expectations with vendors.

Monitor vendor progress against project timelines and deliverables.

Address issues and escalate when necessary to ensure projects stay on track.

Other:

Lead and/or participate as a team member on selected member-facing Peer Reviews and Assistance Projects.

Skills and Qualifications

Key staff behaviors:

Be an influential leader (staff is not directive, but our influence helps members advance)

Excellence starts at home (to help members excel, staff need to walk the talk)

Stay focused on the mission and vision (prioritize action accordingly)

Be personally accountable (honor commitments, be resourceful, offer solutions)

Be a good teammate (place team performance above self)

Lead or support activities to help achieve corporate goals

As a liaison, treat each member employee as a highly valued customer

Maintain awareness of assigned members’ engagement and issues impacting their organizations

Help overcome barriers to added engagement; escalate problems as needed

Education and experience requirements:

7+ years of experience in IT project or program management, with a focus on information systems.

Proven track record of managing end-to-end information systems projects.

Experience in vendor management, RFP development, and contract negotiation.

Experience in IT support and managing help desk operations is a plus.

Prior knowledge of the electric power industry is very helpful

Required knowledge, skills, and abilities:

Ability to work as part of a team

Excellent meeting facilitation skills

Excellent oral and written communication and presentation skills

Evidence of self-initiative, self-direction, motivation, as well as critical and creative thinking skills

Sound project management skills

Ability to effectively manage multiple tasks and a large volume of work

Flexibility and adaptability

Extensive experience and skills with Microsoft products required; certification is a plus

Expertise in SharePoint (preferably SharePoint Online)

Experience using Power Platform Tools (Power Automate, Power Apps, PowerBI, etc.)

Experience using SQL Management Studio to query and analyze data

Solid experience in problem analysis and resolution of software problems

Personal:

Excellent interpersonal and communications skills

Ability to work in a distributed, dynamic, team-oriented environment

Ability to handle clients professionally during all interfaces

Proven ability to function in a self-directed environment

Excellent customer and business focus

Excellent problem-solving and investigative skillsCompany Description

Not-for-profit electrical transmission membership organization. Small staff with big impact across North America.

Full-time