Case Study Writer - Zoho

What Zoho does

Over the past 30 years, Zoho's portfolio of cloud-based business software has grown from a single online word-processing tool to a comprehensive product suite that covers an industry-leading range of use cases, including sales, marketing, support, accounting, human resources, project management, business intelligence, and custom app development. With 55+ products on offer-and even more in the development pipeline-Zoho is a powerful, integrated ecosystem of advanced business solutions.

What the Enterprise Content team does

To drive a robust upmarket strategy, Zoho has built out a dedicated content team to support mid-market and enterprise customer communication touchpoints across marketing and sales. In this capacity, the Enterprise Content team is involved in a wide range of strategic activities including website positioning, email campaigns, thought leadership, and case studies, all aimed at addressing the key interests and pain points of department heads and c-suite decision-makers.

Why this role matters

Zoho is scaling rapidly in the enterprise and mid-market arena-but our story is only as powerful as the proof behind it. Your mission is to turn successful deployments of Zoho's platform into crisp, persuasive narratives that help executives feel confident choosing us over better-known incumbents.

What you'll do

Revamp existing product case studies to match upmarket strategy/expectations.

Create compelling story arcs based on interview transcripts from Customer Advocacy team and CRM deal notes.

Adapt content for multiple formats as needed, including long-form PDFs, feature articles, presentation slides, sales one-pagers, etc.

Collaborate cross-functionally with the content strategy, customer success, account management, enterprise sales, product marketing, and design teams.

This an in-office position at our Austin office at 979 Springdale Road, Suite 123, Austin, TX 78702. What you'll bring

3-5 years of B2B writing experience (SaaS or enterprise software strongly preferred)

Talent for structured storytelling-clear problem solution business results-supported by hard metrics and executive quotes

Familiarity with CRM, CX, BI/analytics, low-code platforms, or AI-powered business apps

Professional yet friendly written style that confidently speaks the language of VP- and C-suite decision-makers

Ability to articulate complex technical and business concepts in a clear, aspirational, and credible manner What success will look like in 12 months

Consistent cadence of 1-2 enterprise case studies per month requiring minimal rework

Deeper tech/business fluency related to Zoho's enterprise-ready apps and target markets

Streamlined case study engine, tighter briefs, more refined templates, and clearer utilization KPIs

More balanced case study library spanning multiple verticals, products, and use case scenarios that can show the true depth of Zoho's solution portfolio How you can thrive at Zoho

Embrace working in a diverse, global environment where different perspectives make us stronger

Think on your feet and adapt quickly when things shift (because they will)

Stay grounded in the face of complexity and ambiguity-you don't need everything perfectly defined to move forward

Pitch in wherever needed, with patience and a team-first mindset

Give and receive feedback with humility, always aiming to help the team grow

Compensation and Benefits

Permanent employees are offered competitive pay and a full suite of benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. Please note, this is not a remote position.

Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.

To apply, please submit a resume. No phone calls or office visits.