Customer Experience Representative

Join Coastal Waste & Recycling as a Customer Service Representative!

Coastal Waste & Recycling is seeking a dedicated and customer-focused Customer Service Representative to join our team and deliver top-notch customer service.

About Us:

Coastal Waste & Recycling is a growing privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina (and more to come)!

At Coastal Waste & Recycling, our company culture is based on integrity. We do the right things for our employees, customers, community, and environment. Because we are focused on doing the right things, accountability, safety, environmental stewardship, and customer service are organic to our culture.

What's In It For You:

Highly Competitive Pay

Comprehensive Health Benefits Package

401(k) Plan with Company Matching Program

Various Employee-Centric Perks and Initiatives

Opportunities for Overtime Pay

Opportunities for Professional Development and Growth Your Role:

As a Customer Service Representative, you will play a key role in ensuring a seamless experience for our customers. You'll handle inquiries, resolve issues, and provide top-notch support, all while maintaining a high level of customer satisfaction. This position requires strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment.

Respond promptly and professionally to customer calls regarding waste collection services, billing, and account management

Address and resolve customer complaints efficiently to ensure a positive experience

Process service requests, cancellations, and account updates with accuracy

Maintain organized records of customer interactions, transactions, and feedback

Collaborate with dispatch and operations teams to ensure timely service delivery

Provide clear information about services, policies, and procedures

Follow up with customers to confirm issue resolution and satisfaction

Assist with reporting and documentation as needed What We're Looking For:

High school diploma or equivalent; additional education in customer service or related fields is a plus

Previous experience as a customer service representative, preferably in waste management or a related industry

Strong communication and interpersonal skills

Proficiency in customer service software and other relevant computer applications

Excellent problem-solving skills and attention to detail

Ability to multitask and perform under pressure

Strong organizational and time management skills

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