Customer Support Specialist

Customer Support Specialist

Company:The Boeing Company

Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in Istanbul, Turkey. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Turkey and Central Asia/Middle East countries.

Position Responsibilities:

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

Responsible for customer account health and providing world class customer support.

Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

Develops, prepares and delivers presentations to customers and internal organizations.

Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

Uses multiple Boeing systems in a fast-paced environment.

Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

Responds to customer inquiries and facilitates delivery problem resolution.

Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

Monitors and shares key performance metrics with customers and internal partners

Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills/Experience):

Experience in the Aerospace industry

Understands supply chain process

Experience developing presentations for and presenting to executive leadership

Strong communication and problem-solving skills

Ability to work and collaborate cross functionally across multiple organizations

Eager to learn and grow

Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

SAP knowledge

Engineering / Technical experience

Account management, customer support experience

This requisition is for an international, locally hired position in Istanbul, Turkey. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Turkey law. Employment is subject to the candidate's ability to satisfy all Turkey labor and immigration formalities.

Language Requirements:

Not Applicable

Education:Not Applicable

Relocation:Relocation assistance is not a negotiable benefit for this position.

Security Clearance:This position does not require a Security Clearance.

Visa Sponsorship:Employer will not sponsor applicants for employment visa status.

Contingent Upon Award ProgramThis position is not contingent upon program award

Shift:Not a Shift Worker (Türkiye)

JR2025468521