Quality Assurance Manager

Minimum education (essential):

Relevant trade certificate (Metrology, Tool, jig and die maker or a related trade).Minimum education (desirable):

National Diploma or Degree in Quality Management, or closely related discipline.

Further qualification in Quality Management (e.g., ISO 9001 Lead Auditor).

Postgraduate qualification in engineering or quality systems.

Degree in Engineering (Mechanical, Industrial, Manufacturing).Minimum applicable experience (years):

5+ Years experience in Quality Assurance.

2 Years in a management or leadership position in a relevant industry.Required nature of experience:

Quality management in a CNC machining or precision manufacturing environment.

Leadership of a quality control/assurance team.

Use of measurement and inspection instruments (including CMM, micrometers, callipers, gauges etc).

Supplier quality management and audits.

Root cause analysis and corrective/preventive actions (CAPA).

Implementation and maintenance of ISO 9001 (or AS9100) QMS.

Preference will be given to a candidate who also has experience in surface treatment processes and the management of the quality aspect thereof, including chromate conversion, anodising, passivation, electro- and electroless plating, specialised painting, and powder coating.Skills and Knowledge Required:

Technical drawing interpretation.

Drawing and tolerancing standards (e.g., ISO 1101, ISO 2768, ISO 128 and other relevant ISO GPS standards related to technical drawings and machining tolerances).

Excellent knowledge of measurement and inspection equipment, including understanding its operating principles, correct usage, maintenance requirements, limitations, and appropriate application for different inspection tasks.

Quality Management Systems (ISO 9001 or AS9100).

Statistical process control (SPC) and quality metrics analysis.

Special process quality control (plating, anodising, passivation, powder coating, painting).

Excellent computer proficiency (MS Office Excel and Cloudbased systems).

Report and proposal writing skills.

Internal and external auditing.

Good communication, training, and leadership skills.Other:

Strong attention to detail.

Willingness to take ownership of their teams work.

Ability to work independently, while always being aware of their contribution to the team and company at large.

Ability to plan and prioritise both their and their teams individual actions to meet company deadlines.

Physically fit and being able to stand for extended periods.

English (Essential).

Afrikaans (Preferred).Key Performance Areas, Weights and Objectives:

Quality Management Internal focus area (35%)

Quality Policy & Culture: Lead the development, improvement, communication, and roll-out of the Quality Policy; embed quality behaviours across departments and ensure employees understand how their actions affect overall quality.

QMS Maintenance & Improvement: Maintain, review, and improve the QMS to meet ISO and customer requirements by translating external requirements into clear internal procedures, work instructions, and controls.

Controls, Documentation & Change: Develop, implement, and maintain internal controls, document control, Standard Operating Procedures (SOPs), forms, and quality procedures; manage change control to drive adoption of QMS processes.

Internal Audits & CAPA: Plan, schedule and conduct internal process/product audits; report nonâ conformances, lead rootâ cause analysis and corrective or preventive actions, and verify effectiveness of actions closed.

Continuous Improvement & Metrics: Lead continuous improvement initiatives using data (SPC, trend analysis, scrap/rework metrics); prepare inputs for Management Review and drive agreed actions to closure.

People & Training: Lead, supervise and train QC personnel; maintain a competence/skills matrix, deliver toolbox talks/induction, and ensure resources are adequate for current and forecasted workload.

Crossâ Functional Liaison: Work closely with Production, Programming and Foremen to ensure parts meet specifications; provide dayâ toâ day guidance so product quality meets or exceeds customer requirements.

Inspection Equipment Readiness (interface): Coordinate with the Equipment Maintenance & Calibration KPA to ensure inspection, measurement and test equipment are available, fitâ forâ purpose and controlled.

Records & Reporting (internal): Maintain quality documentation and SOPs; keep risk assessments up to date; prepare internal dashboards and reports for Management Review.

Regulatory & Customer Compliance External focus area (25%)

Standards & Customer Requirements: Ensure compliance with relevant regulations, standards and customerâ specific requirements across machining and surfaceâ treatment operations.

Customer Audits & Documentation: Plan, host and respond to customer audits; provide required quality documentation (e.g., inspection reports, certificates, compliance/traceability packs) and close out findings.

Supplier Quality: Conduct supplier audits; approve and periodically review suppliers; manage incoming inspection; approve/reject incoming materials based on inspection results; drive supplier corrective actions where needed.

Certifications & Registrations: Maintain facility and product registrations with relevant authorities; coordinate external certifications and surveillance activities as applicable (e.g., ISO 9001).

Surfaceâ Treatment Compliance: Oversee compliance of chromate conversion, specialised painting, anodising, passivation, electroâ /electroless plating and powderâ coating to applicable standards and customer specifications; ensure process controls, records and traceability are in place.

External Liaison & Reporting: Act as primary contact for customer quality matters; manage complaints, nonâ conformances and CAPA communication; provide clear status updates to customers and stakeholders.

Equipment Maintenance and Calibration (15%)

Equipment Oversight: Oversee the maintenance, calibration, and certification of inspection, measurement, and test equipment.

Calibration Records & Compliance: Maintain calibration records and ensure compliance with traceability requirements.

Equipment Availability: Ensure equipment suitability and availability for production and quality needs.

Record-Keeping & Reporting (10%)

Documentation: Maintain quality documentation, SOPs, and calibration records.

Performance Reporting: Prepare and present quality performance reports for management review.

Risk Management: Keep risk assessments and associated records up to date.

Housekeeping (work area) (5%)

Clean & Organised Workspaces: In order to ensure a safe and efficient work environment, you are responsible to keep your work area clean, neat and well organised.

Work areas and tools: As these are shared between employees, all employees are expected to maintain a neat and organised work environment so that other employees can readily find the required tools, or take over a work area.

Waste Removal: Scrapped, damaged or unusable parts are to be removed and recycled.

Safety Reporting: Report unsafe conditions, and rectify where possible.

(Housekeeping forms part of your daily duties and must form part of your work routine.)

Stakeholder engagement (8%)

Team Leadership: As Quality Assurance Manager you will be required to lead your team and build good working relationships with external stakeholders, such as suppliers and subcontractors.

Motivation & Conflict Resolution: A good manager is able to motivate his team and resolve conflicts quickly.

Change Management: Manage internal change management to drive adoption of QMS within the company.

Internal Liaison: Liaise with internal teams and process owners in order to drive quality management within the company.

Teamwork and Conduct (2%)

Teamwork: At our client they strive to function as a team, as such, all employees are expected to build good working relationships with their colleagues, and to assist colleagues freely as needed.

Professional Conduct: As a representative of your team and the company, you are expected to conduct yourself in a professional manner, and refrain from using foul or abusive language.

Respectful Behaviour: You are expected to treat colleagues, customers and suppliers with respect at all times.