Outsourced Partnership Manager

Key Responsibilities:

Serve as the primary point of contact between NewDay and its external outsourced service partners

Develop and maintain strong, performance-based relationships with outsourced service providers to ensure service-level excellence

Monitor partner KPIs, conduct regular performance reviews, and implement improvement plans as needed

Oversee fair customer outcomes within the services provided by outsourced service providers on behalf of NewDay

Collaborate with internal teams (e.g., operations, finance, product) to ensure outsourced service providers alignment with business goals

Ensure compliance with company policies, data protection regulations, and industry standards

Analyse cost-effectiveness and return on investment for outsourced partnerships

Proactively identify risks, conflicts, or gaps in service delivery and provide actionable solutions

Delivery operational change at outsourced service providers

Some UK and international travel required

Skills and Experience

Essential

Collections experience

Experience of managing third-party partnerships, preferably within the UK financial services sector

Proven ability to manage contracts, SLAs and outsourced service provider relationships

Strong project management and organizational skills

Excellent communication, problem-solving, and stakeholder management abilities

Ability to thrive in a fast-paced, evolving environment

Desirable

Experience in managing remote teams; on-shore and off-shore

Knowledge of QA, compliance and risk management frameworks in outsourcing

We work with Textio to make our job design and hiring inclusive.

Permanent

JR0123