AVP, Technology Solutions P&C Agency

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

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Job Description SummaryIf you’re passionate about leading, protecting, and delivering technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Our industry-leading technology workforce embraces an agile work environment and a collaborative and inclusive culture to deliver outstanding solutions and results.

You'll be responsible for leading the strategy, modernization, and ongoing technology needs that enable our independent agency channel line of business. You'll oversee the end-to-end agency technology capabilities, including Agency Front-End systems, integration with Agency Management Systems, Agency Commissions, Sales Planning tools, and Saleforce CRM for agent relationship management. Provides significant contribution to almost all large initiatives/projects undertaken and inspires a passion for improving the agent experience through technology innovation and user-centered designed. Interfaces closely with other Technology leaders to provide overall strategic and thought leadership for the Property Casualty business.

Job Description

Key Responsibilities:

Leads the development, delivery, and evolution of the full Agency Systems technology portfolio, ensuring solutions meet the evolving needs of business leaders and independent agency partners.

Responsible for defining and managing the strategic roadmap for modernizing the agent experience, including enhancing integration with Agency Management Systems (AMS), streamlining quoting and servicing workflows, and enabling seamless connectivity between internal and external systems.

Oversees Salesforce Customer Relationship Management capabilities to drive visibility, engagement, and sales performance across agent relationship channels.

Delivers scalable, secure, and efficient platforms for Agency Commissions, Sales Planning, and Agent data insights—ensuring alignment with compensation structures, incentive models, and business objectives.

Fosters strong collaboration with the P&C Business Performance Office, aligning technology initiatives to business priorities, growth goals, and distribution strategies.

Engages and aligns with Product and Business Leaders across Personal Lines, Commercial Lines, Agribusiness, Excess & Surplus, and Specialty to ensure agency system capabilities support underwriting, product distribution, and field enablement.

Ensures regulatory compliance, data integrity, and operational excellence across all agency-facing platforms and data exchanges.

Drives adoption of modern technologies and integration patterns, such as APIs, low-code/no-code solutions, and cloud-native platforms to improve agent and field productivity.

Leads operational discipline for the Business Solution Area: financial management, demand management, resource allocation, system resiliency, capacity management, information risk management, and continuity planning and execution.

Partners with Procurement and leaders to support vendor relationships to ensure delivery of maximum business value and cost efficiency. Ensuring high quality, on time delivery of large critical business/Technology initiatives while improving delivery capability.

Leads high-performing agile teams responsible for product development, platform modernization, vendor integration, and business delivery across multiple technologies and business lines, including performance management, talent acquisition, skill development, and associate engagement for the team.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to SVP, Chief Technology Officer. Leads a team of 5-6 or more technology professionals with over 100 indirect reports.

Typical Skills and Experience:

Education: Undergraduate studies in Data or Computer Science. Advanced degree preferred.

Licensing Requirement: Data or Computer Science certifications a plus.

Experience: Ten to fifteen years of experience in progressive leadership with significant exposure to agency systems, CRM, sales platforms, or distribution technology, preferably within an insurance or financial services company. Successful candidates will have experience overseeing Salesforce platforms and integration with agency or broker management systems (e.g. Applied), proven ability to modernize legacy systems while delivering continuous value to field and distribution partners and a strong understanding of commission, compensation, and incentive structures in an insurance agency model. Demonstrated success working with or in partnership with distribution, field sales, business performance, or agency operations teams. Experience delivering agent- or partner-facing platforms in a multichannel, multi-line insurance environment.

Knowledge, Abilities and Skills: Demonstrated strong leadership ability to influence and gain alignment on a complex series of insurance business products and technology platforms. Proven ability to oversee short-term delivery with long-term transformation, proactively manage customer satisfaction/business and technology vendor relationships, and solutions effectively at all levels, strong understanding of software engineering practices, including product-centric and agile transformation.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Exempt)

Working Conditions: Hybrid to normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

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