Product Owner - Salesforce

We are seeking an experienced and strategic Salesforce Product Owner to join our innovative digital health team. This pivotal role blends technical CRM expertise with a deep commitment to improving patient and family experiences across diverse populations. You will lead the development and optimization of data-driven journeys, dashboards, and workflows within Salesforce to support seamless communication, enhance engagement, and drive better health outcomes.

As a key liaison between external vendors and internal stakeholders—including clinical, IT, and patient experience leaders—you will ensure our digital health solutions align with enterprise goals and user needs. From ideation through launch, you will oversee the full product lifecycle, advocating for equitable, patient-centered design and leveraging data insights to continuously improve our offerings.

Reporting directly to senior leadership, you will help shape product strategy to reflect broader organizational objectives, making a meaningful impact through cutting-edge digital health innovations.

Minimum Education

Bachelor's Degree (Required)

Master's Degree (Preferred)

Minimum Work Experience

3+ years Proven experience in a product owner or similar role (Required)

Required Skills/Knowledge

Understand HIPAA regulations and data privacy

Passion for improving the patient and caregiver experience

Ability to work independently and collaboratively in a fast-paced environment

Align the product strategy with Children's National's mission of being patient-centric and offering equitable access and care.

Ensure that Children's National's implementation adheres to HIPAA compliance and relevant healthcare regulations.

Experience with Agile methodologies and tools

Familiarity with user experience (UX) design principles

Strong understanding of healthcare systems, patient care processes, and digital health technologies.

Ability to manage multiple projects and priorities in a fast-paced environment.

Required Licenses and Certifications

Project Management (Preferred)

Lean/Agile (Preferred)

Functional Accountabilities

Coordinate tasks consistent with workload requirements and available resources.

Participate in specified divisional operations and systems.

Recommend and participate in development of new processes and systems to meet departmental needs.

Participate in the training of internal team members on workflows and digital health technologies; assist with determining work assignments, schedules and priorities; provide work guidance and oversee the activities of one or more processes.

Lead the development and execution of the digital health product roadmap

Work closely with external vendors to integrate and enhance digital health solutions

Collaborate with external vendors and internal stakeholders across the organization to improve and increase utilization of digital health tools.

Organize and lead testing of product enhancements, integration features, upgrades, and problem resolutions.

Regularly round with patients and families and internal end users to understand workflow and design issues that impact optimization of the product.

Track industry trends and emerging technologies to identify opportunities for improvement and innovation.

Analyze internal and external user data to identify areas for improvement and optimize product features.

Report on product performance to Children's National leadership and external reference groups.

Track and analyze issues and perform root cause analysis to reduce the inflow of recurring issues.

Ensure the digital health products are user-friendly, equitable, and effective in achieving desired health outcomes.

Monitor and analyze product performance, making data-driven decisions to improve functionality and user experience.

Act as the primary point of contact for all product-related inquiries and issues.

Maintain a deep understanding of the digital health landscape and emerging technologies.