Area Service Director

Job Summary

The Area Service Director will operate directly under the Vice President of Service Operations and will support the site teams in their Region on special projects and day to day operations at the site. The position will have a flex schedule that will change on a week over week basis depending on needs of different properties in their Region or in the wider portfolio. The ASD will ensure sites have the onsite support needed to help ensure communities are achieving operational and unit turn goals and staying within AION Standards. In addition, the ASD will field communications from the Regional Service Team and VP of Service Operations to support them with special projects.

Travel Requirements

Area Service Director – 80% Travel (Travel where needed throughout the portfolio, 1 office day per week, 4 road days per week)

Essential Duties and Responsibilities:

Administrative

· Act in Service Director role in absence of Service Director or in times where Service Director needs added assistance.

· Help to facilitate special projects and ensure schedules are adhered to.

· Assist team in managing work orders and make readies, up to and including hands on skilled work in servicing work orders and completing unit turns.

· Support and train Service Directors in person with coaching and working through required tasks of job such as managing Make Ready Boards, Updating Work Orders, Completing Inspections in Leonardo and Realpage, Curb Appeal, Inventory Control, Supply and Vendor Ordering.

· Coach, teach, and train Service teams with administrative processes, use of technology and applications, and hands on technical training alike.

· Schedule, Monitor, and assist execution for on-going property preventative maintenance programs both in units and in common areas.

· Support Regional Service Directors and Service Directors in developing detailed specifications, scope of work and bids for major projects over $5,000.00 and under $50,000.00.

· Create, implement and monitor an inventory control system for maintenance supplies. Track through Realpage and train team members on usage.

· Recommend vendor selection process and update preferred vendor list for the site team.

· Monitor Make Ready boards and Work Orders at communities and follow up with teams to ensure compliance.

· Support and lead special projects and initiatives within portfolio.

· Anticipate and recommend capital improvement projects for properties.

· When on site, ensure all team members are using programs, systems, and protective equipment available.

· Support Service Directors with troubleshooting guidance.

· Support Regional Service Directors and site teams with vendor management.

· Follow Local and Government codes to ensure site teams are adhering to all ordinances.

Personnel Development

· Interview and assess candidates for Service positions as needed.

· Determine the training needs of service personnel, scheduling or performing the necessary training.

· Execute formalized training and onboarding of both Service Tech and Service Director positions.

· Coach and mentor service team members, performing assessments as requested or on an annual basis.

Requirements:

· High school diploma or equivalent

· CFC Certification Type 2 or Higher

· Valid Driver’s License

· 5-6 years’ experience in maintenance and construction and repair for apartment communities; Minimum 5 years supervisory experience

· Proficient in word processing, Excel and CMM systems.

· Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders up to 10 feet, and perform other general physical activities such as bending, kneeling, pushing.

· Strong English written and verbal communication skills

· Excellent knowledge of all maintenance aspects in an apartment community and building sciences and ability to complete the service assessment up to the standards of a Regional Service Manager

· Availability for after-hours emergencies as needed

· Availability to travel as needed

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