Senior Product Designer

Zendesk’s category-defining quality management platform for customer support teams makes giving internal feedback easy and systematic. We’re at the forefront of the burgeoning customer experience market, enabling support teams to review & improve their customer service quality. We know it takes an amazing team to build such fantastic products.

Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs.

We are looking for a seasoned Senior Product Designer to join our team, someone who takes a systems-oriented approach to product development and thrives in managing complex systems with multiple dependencies. At the forefront of the customer experience market, we are driven by our fascination with customer needs and a commitment to innovation. Your role will be crucial in shaping our AI-driven, automation-first customer experience strategy while collaborating across teams.

You will collaborate primarily with teams in Estonia, Poland, Germany, and Portugal, in addition to distributed teams across AMER, EMEA, and APAC.

What you’ll get to do

Enterprise-level design: Work across multiple cross-functional teams, partnering with Product Managers and Engineers to develop designs that are robust and scalable for enterprise-level applications.

Complex systems management: Tackle complex systems design and manage multiple dependencies while optimizing the integration of QA into Zendesk.

AI product design: Design our AI product, using your expertise to craft innovative, user-centric AI-powered solutions.

Product-led growth focus: Leverage your experience to design with a product-led growth mindset, optimizing solutions for user adoption and engagement.

Strategic collaboration: Partner with UX Researchers, Content Strategists, and other Product Designers to ensure a holistic approach to design that aligns with broader business objectives.

Design craft: Create interaction models, flows, wireframes, and hi-fidelity mockups that enhance usability and improve customer interactions with our products.

Presentation and feedback: Present design solutions to partners and senior executives, defend design decisions, and incorporate stakeholders’ feedback into the design iteration cycle.

What you’ll bring to the role

5+ years of professional experience in designing consumer or business SaaS applications, with enterprise-level solutions being a significant advantage.

Professional experience designing for a product-led growth mindset to optimise for adoption.

Strongly advised to have experience with AI technologies or in shaping AI products, applying these skills to foster innovation and enhance our offerings.

Ability to operate and lead within complex technical environments, visualizing the impact of design decisions on the overall user experience.

A proactive self-starter who is comfortable with ambiguity and capable of rapidly communicating and prototyping design concepts at various levels of fidelity.

Strong communication skills to articulate and defend design decisions while building solid relationships with cross-functional partners.

Ability to break down complex, ambiguous problems into well-defined, actionable tasks, and push the envelope with innovative design solutions.

A robust portfolio showcasing work on complex systems and providing details of your role and contributions from start to finish.

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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