Front Office Manager

Job Details

Columbus, OH

$17.00 Hourly

Front Office Manager

About Us:

Founded in 1919, St. Stephen’s Community House has the mission of “Strengthening Families and Empowering Our Community.” For more than a century, we’ve provided life-changing resources that help individuals and families across Central Ohio become stable, connected, and self-sufficient.

We’re seeking a Front Office Manager to be the welcoming face of St. Stephen’s—the information hub for our visitors—someone who is a skilled multitasker in a community-focused environment and ensures our front office runs smoothly and professionally.

Position Summary:

The Front Office Manager is the first point of contact for visitors, community partners, and clients, playing a key role in creating a positive experience for everyone who walks through the doors. This role oversees daily front desk operations, ensures a safe and professional environment, and provides administrative support across departments to keep the agency running efficiently.

What You’ll Do:

Serve as the first impression for guests by greeting visitors, answering calls, and directing inquiries with warmth and professionalism

Handle incoming calls from community members seeking resources and referrals, using problem-solving skills to locate answers quickly (through Google, internal systems, and colleagues)

Oversee front desk operations including scheduling, visitor check-in, room reservations, and keeping up with the daily building event calendar to direct visitors to the right place

Act as a gatherer of resources—sharing information with staff to support both their work and the clients they serve

Manage office supplies, incoming and outgoing mail, packages, faxes, and donation receipts

Ensure building security and safety, including monitoring cameras, opening the building, and maintaining secure visitor areas

Support internal communication by routing calls, responding to agency email inquiries, and coordinating with staff across departments

Use tools such as Microsoft Office Suite, Microsoft Teams, VolunteerLocal (for volunteer check-in), and SignUpGenius to manage front office processes efficiently

Provide administrative support to leadership, including report preparation and documentation

Assist with donation coordination and community engagement efforts

Represent St. Stephen’s with a customer service mindset that reflects our mission and values

Qualifications

Who You Are:

A warm, approachable presence who creates a welcoming environment for staff, clients, and community members

Patient, empathetic, and understanding when supporting community members who may be facing crisis

A detail-oriented multitasker with excellent time-management skills, thriving in a fast-paced, people-centered environment

Skilled in customer service, communication, and conflict resolution

Comfortable with technology including Microsoft Office, Teams, VolunteerLocal, and SignUpGenius

Resourceful and confident in problem-solving on the fly, whether through research or collaboration with colleagues

Organized, professional, and able to manage competing priorities with ease

Reliable, trustworthy, and motivated by a mission-driven workplace

Demonstrates cultural awareness and sensitivity when engaging with diverse community members

Minimum Qualifications:

High School Diploma or GED required; Associate’s or Bachelor’s degree preferred

At least 1 year of receptionist, front desk, or office management experience (nonprofit experience a plus!)

Strong verbal and written communication skills

Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort with digital platforms like Microsoft Teams

Must have access to reliable transportation

Ability to occasionally work evenings as needed

Must be able to lift up to 20 pounds and perform basic physical tasks related to office setup

Work Environment:

• This is an in-person role

• Regular interaction with staff, clients, and community partners in a professional office environment

• Must be comfortable managing a busy, high-traffic front office with competing priorities

• Occasional after-hours availability required for meetings or events

What We Offer:

A mission-driven, welcoming workplace where your role directly supports community impact

A supportive team environment with training and opportunities for growth

Opportunities for career development

A comprehensive benefits package, including:

- Multiple affordable health insurance options

- Dental, vision, life, and disability insurance

- 401(k) with employer match after 6 months of full-time employment

- Generous paid time off—up to 29 days annually, plus holidays

- Professional development reimbursement

Apply:

If you’re an organized, people-first professional who’s ready to be the heartbeat of a nonprofit that makes a difference, we’d love to hear from you.

Submit your resume to Madison Massey: to join our mission to strengthen families and empower our community.

Disclaimer:

The information contained within this job description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Opportunity Employer:

St. Stephen’s Community House is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment for all team members, clients, and community partners.