IT Support Engineer - Top Investment Bank (Hong Kong)

Our client, a tier 1 global investment bank, is looking for an IT Support Engineer to join their APAC Helpdesk/Technical Support Team.

Responsibilities:

- Provide second-level helpdesk & end-user technical support across the front and back-office functions in HK and APAC. Conduct troubleshooting on hardware and software.

- Respond to telephone/email enquiries for technical support, and provide troubleshooting and resolution.

- Hands-on support role across PC/Laptop/Phone/Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting.

- Escalate unresolved/complex issues as appropriate.

- Routine hardware and software maintenance for the end-user space.

- Support desktop and infrastructure-related projects.

Requirements:

- 2+ years of experience in a Technical Support role, preferably in the banking industry

- Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows Desktop, MS Office/O365, Outlook, etc.).

- Some experience in Active Directory / Windows server / Citrix administration and support

- Basic network troubleshooting knowledge

- Excellent verbal and written communication skills in English

- Diploma or above in an IT-related discipline

- Proactive, energetic, and positive attitude

- Good problem-solving and analytical skills

- Excellent customer service-oriented mindset

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Lu Zhang at and put IT Support Engineer - Top Investment Bank in the subject header. Data provided is for recruitment purposes only.

Pinpoint Asia is the leading specialist Financial IT recruitment firm in the Asia Pacific region. Visit Pinpoint Asia’s website at http://www.pinpointasia.com today to see other exciting job opportunities.