IT Technician I

General Description

Under the general supervision of the IT Manager, the IT Technician I is responsible for a variety of complex, technical, and administrative duties requiring a thorough knowledge of computer and network operations. The IT Technician I will perform technical support tasks in the installation, maintenance, and troubleshooting of computer hardware, software, equipment, and related systems. This position will maintain accurate records of support activities and contributes to the efficient and secure operation of the City of Middleton (“The City”) IT systems.

Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Essential duties are not necessarily listed in priority order.

Serves of the secondary help desk contact for the City’s Information Technology Department

Assists with basic functions of the local and wide area networks

Provides software and hardware support for the PCs, printers, and other technology solutions

Attends operating system and hardware trainings as required

Provides input to management for system upgrades and enhancements

Maintains software, hardware, and other systems to minimize disruption to users

Completes special projects and other job duties as assigned or required.

Qualifications and Competencies

Minimum Education and Experience

The requirements listed below are necessary to perform the essential duties of the position

High School Diploma or equivalent and some post-high schedule educational coursework in information technology, computer science or a closely related field is required

A minimum of one (1) year of experience in help desk support, IT support, customer service, or closely related field is required

Must have reliable transportation to travel to the primary work location and for travel between City facilities or other designated sites, when required.

Other Qualifications

The qualifications listed below are preferred, but not required to perform the essential duties of the position. The absence of these qualifications on a candidate’s application does not preclude them from consideration.

Experience with imaging or deployment tools

Certifications preferred:

CompTIA A+

CompTIA Network+

Microsoft Certified: Fundamentals

ITIL Foundation

The City of Middleton recognizes that candidates may bring a variety of backgrounds and experiences. An equivalent combination of education, training, and relevant work experience that demonstrates the ability to perform the essential duties, as determined by Human Resources, may be considered

Competencies

For successful performance in this position, the incumbent must demonstrate the following competencies.

Knowledge

Thorough knowledge of Microsoft Windows Operating systems, Microsoft Office, and M365 Cloud Application Solutions

Working knowledge of servers and server virtualization including Hyper-V, Microsoft Windows server operating systems, and storage and network technologies

Working knowledge with public safety procedures and routines

General knowledge of IP networking technologies

Skills

Strong organizational and time management skills to handle to high volume of work, set priorities effectively, and adapt to shifting demands

Excellent written and verbal communication skills, complemented by strong customer service and interpersonal skills.

Collaboration skills to effectively work with others, fostering teamwork, clear communication, and creative problem solving

Intermediate proficiency in technology, including Microsoft Office, Adobe Acrobat, PC hardware operation, and other relevant software applications

Abilities

Ability to perform work duties under general supervision and operate within policy guidelines using independent judgment in achieving assigned objectives.

Ability to manage and maintain desktop and mobile PCs

Ability to demonstrate integrity, honesty, initiative, and respect while maintaining strict confidentiality in all aspects of work

Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to a supervisor.

Ability to establish and maintain effective working relationships with City appointed and elected officials, City employees, other governmental agencies, vendors, and the general public.

Ability to exhibit exceptional professionalism, tact, and decorum in all areas of work duties.

Ability to be reliable, timely, and proactive in the completion of duties, meeting deadlines, and responding to inquiries.

Working Conditions and Physical Demands

Work Conditions and Physical Demands

A regular, Monday – Friday, 40-hour work schedule is required for this position. Attendance at evening meetings, special events and/or for system updates may be occasionally required. Remote work opportunities may be partially available with supervisor approval.

Work is performed primarily in an office environment with travel to meetings, work sites, or other locations required as needed

Work will involve contact with the public, requiring effective communication and professional conduct.

Work may involve exposure to stressful situations, deadlines, or conflict resolution

Work requires the ability to sit, stand, walk, reach, bend, stoop, and lift objects up to 25 pounds regularly and up to 75 pounds periodically

Work requires extended periods of standing or walking

Work will involve operating standard office equipment (computer, telephone, copier, etc.)

Vision and hearing are required to perform essential functions and communicate effectively

Work will require climbing, operating equipment, or working in confined spaces

Documentation Submission:

Please note that this application requires the submission of supporting documents. Failure to submit the required documentation will disqualify your application from consideration.

Consent to conduct a Background Check if selected as a Finalist: Please download the Authorization for Release of Information form linked below. You must complete this form and upload it with your submitted application. This form authorizes the City of Middleton to perform a local Background Screen. This screening will only be conducted for those that are selected as finalists for this position.

Click here to Download: Authorization for Release of Information

City of Middleton Veterans' Preference Program

(Applicable to Regular Full and Part Time Positions Only)

The City of Middleton honors and recognizes the sacrifice and dedication made by veterans of the United States Armed Services, and the unique skills, experiences, and abilities they bring to the workplace. The City’s Veterans' Preference Program is designed and implemented to encourage and enable the recruitment, review and potential hire of qualified veterans. This program does not guarantee the selection of any veteran or eliminate the need for such veterans to otherwise meet all basic qualifications for the position(s) for which they apply.

Please see the Veterans' Preference Program link on the Job Opportunities page menu for the details and requirements of the program.

The City of Middleton is an Equal Opportunity Employer

seeking a diverse and talented workforce.