Lead Physician Liaison

Job Description

Duties and Responsibilities

Primary Job Functions:

· Develop and organize comprehensive day to day operations for physician liaisons, medical assistant, and front desk associate

· Provide support to staff for daily questions regarding workflow and policy. Escalate to an offsite contact if needed

· Create and manage weekly schedule for physician liaisons, medical assistant and front desk associate, appropriately assigning physician coverage and fulfilling the operational needs of the practice

· Serve as main point of contact for questions/concerns directed from patients and physician liaisons, medical assistant and front desk associate Serve as main point of contact for hospital communication regarding schedule changes and confirmations

· Remain in constant communication with hospital, confirming all details of schedule 1 week, 2 days, and 1 day out from current date

· Problem solve and troubleshoot immediate issues with team staffing and provider coverage

· Responsible for ordering and maintaining office supplies

· Identify opportunities for team recognition and maintain team building activities and cohesive culture

· Partner with practice operations manager in developing office operations strategy

· Make necessary physician schedule changes in the organization EMR

· Notify practice operations manager of any office issues/concerns in their absence

Secondary Job Functions:

· Participates and works with other leads and managers in developing good working relationships and processes throughout the office

· Attend all office meetings and in service as required

· Cross trained to assist with second Lead Physician Liaison

· Cross trained to help in other areas such as medical records, front desk, Medical Assisting (if applicable), etc.

· Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations.

· Any other tasks as requested by the physician, practice manager, human resource manager, and/or the office supervisor2

Knowledge, Skills, and Abilities

· Ability to effectively communicate with diversified levels of patients, staff members as well as external providers and/or agencies

· Ability to problem solve and escalate issues as needed

· Detail oriented approach with a well-organized strategy to achieve optimal day to day operations

· Strong and determined work ethic

· Knowledge of medical terminology

· Skills to handle a multi-line phone system

· Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping

· Knowledge of modern business communication, including style and format of letters, memoranda, and reports

· Skill to use a personal computer and various software packages, including internet experience

· Ability to establish priorities, work independently, and proceed with objectives with little supervision

· Ability to maintain confidentiality regarding health and financial information

· Neat appearance and professional demeanor.

· Fluent in English

Credentials and Experience

· Must have high school diploma or equivalent

· Must have at least 2 years experience working in a medical environment

· Certified or Registered MA or Assessment Based Recognition in Order Entry

Special Requirements

· Willingness to serve as a leader within the office

· Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.

· Flexibility in working hours; willing to work occasional overtime.

Physical Demands

· Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional)

· Must be able to independently lift 25 pounds (occasional)

· Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).

Work Environment

· Medical office requiring some contact with adult patients

Ohio Gastroenterology Group offers a nice life/work balance and a great benefits package that includes:

Medical, dental and vision coverage- benefits are effective the first of the month following 30 days of employment

Company paid life insurance and short term disability

Generous paid time off plans (vacation, sick and personal)

7 paid holidays

Two retirements plans:

401(k) plan that offers a 3% safe harbor contribution with immediate vesting as well as annual profit sharing contributions.

Cash balance pension plan – company contributes 2.5% and offers full vesting after 3 years of employment.

Tuition reimbursement programs

Employee appreciation programs

Uniform reimbursement programs

Growth opportunities

Learning and development training

Full-time