Customer Care & Scheduling Coordinator

Job Description

Customer Service Representative – Community-Focused Home Services Company (Northern Utah)

About Us

We’re a locally owned and community-minded home services company serving families and businesses across northern Utah. Our team is growing, and we’re dedicated to delivering outstanding customer experiences while building strong relationships in the neighborhoods we serve.

The Role

We’re seeking a high-energy, positive, and friendly Customer Service Representative (CSR) to be the first point of contact for our customers. This role is all about creating a welcoming experience, keeping schedules on track, and ensuring every interaction leaves a great impression. While most responsibilities are performed in our local office, there is an opportunity for a hybrid work schedule that combines some work-from-home flexibility with in-office collaboration.

What You’ll Do

Answer phones, emails, and online inquiries with warmth, professionalism, and genuine care

Schedule and coordinate service appointments while keeping service professionals’ calendars efficient

Provide clear, friendly communication to guide customers through their service experience

Resolve questions or concerns quickly and effectively to ensure satisfaction

Handle billing, payments, and accurate record-keeping in office and scheduling systems

Support general office administration and occasional community outreach efforts

Take ownership of customer satisfaction and contribute to the overall success of the team

What We’re Looking For

2+ years of customer service or office support experience (scheduling or home services background a plus)

Excellent verbal and written communication skills with a naturally friendly, upbeat personality

Highly organized, detail-oriented, and able to manage multiple priorities

Proficient in Microsoft Office; quick to learn new software/CRM tools

A self-starter who takes initiative and wants to help the business grow

Local to northern Utah with ability to work in-office regularly (hybrid flexibility available)

High school diploma required (college or advanced training a plus)

Able to pass background and reference checks

What We Offer

Competitive hourly pay (DOE) + performance incentives

Paid time off and holiday pay

Standard weekday schedule (8 am – 5 pm, with some flexibility)

Hybrid work opportunity (mix of office and work-from-home)

Positive, team-oriented environment that values customer care and community impact

Opportunities for growth as the business continues to expand

Why You’ll Love It Here

This isn’t just another desk job—you’ll be part of a supportive team that cares about customers, community, and each other. If you thrive in a fast-paced environment, love helping people, and want to grow with a company that’s building something special in northern Utah, we’d love to hear from you.

Full-time