Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Job Description

Armavel is seeking a Salesforce Administrators to support a high-profile software development project in support of a large federal agency. This Salesforce Administrator will have responsibilities that include managing security, troubleshooting, and end-user support. This position will offer direct exposure to a key federal program, with a focus on ensuring customer success with scalable solutions, processes, and applications. We always work Eastern Time hours, but you’ll log in from Hawaii Standard Time (HST).

Weekly Hours: 16 hours per week

Shifts are typically in 4-hour increments.

The open shifts for this position are:

Eastern Time Schedule

• Sunday: 12:00 AM – 4:00 AM

• Friday: 12:00 AM – 4:00 AM

• Saturday: 12:00 AM – 4:00 AM

• Saturday: 8:00 PM – 12:00 AM

Hawaiʻi Time (During Daylight Savings – March to November)

• Thursday: 6:00 PM – 10:00 PM

• Friday: 6:00 PM – 10:00 PM

• Saturday: 2:00 PM – 6:00 PM

• Saturday: 6:00 PM – 10:00 PM

Hawaiʻi Time (Non–Daylight Savings – November to March)

• Thursday: 7:00 PM – 11:00 PM

• Friday: 7:00 PM – 11:00 PM

• Saturday: 3:00 PM – 7:00 PM

• Saturday: 7:00 PM – 11:00 PM

Key Responsibilities:

Support the daily cross-functional operational readiness of the federal agency’s shared Salesforce platform.

Manage security, users, roles, profiles, groups, queues, and other Salesforce setup options, as necessary.

Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.

Closing out tier 1 cases which includes user creations, dashboard/report clean up and end user support issues.

Evaluate new Salesforce releases and applications, participate in plans for their implementation and remain current with Salesforce administration best practices.

Monitor performance and scalability and refactor existing sub-optimal features.

Create reports in Salesforce to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups.

Train/support end users with the use of the Salesforce application, and act as an escalation point for internal Salesforce issues.

Requirements:

Certified Salesforce Administrator is required.

Bachelor’s Degree is helpful but not required.

1+ years of Help desk or other experience working in a customer service capacity is helpful but not required.

Experience with the Salesforce business workflow (different entities like opportunity, leads, account, assets, etc.) is helpful but not required.

Must be a US Citizen, with the ability to obtain a US Security Clearance

What Makes You Great:

Willingness to work hard, learn new things, and take on a challenge

Adaptability, humility, and a willingness to take ownership

Strong customer service centered and the ability to collaborate within a cross-functional team.

Ability to research and resolve problems efficiently and accurately.

Excellent communications and presentation skills.

Ability to interact professionally and productively with senior government officials.

Strong attention to detail, organizational and time management skills.

Self-starter and proactive

Why this position is rewarding:

Fully remote workforce – work from anywhere in the US!

You’ll get lots of work done, and work with a team that likes to hustle.

You get to play a big part in important technologies being brought to an entirely new audience and get to work with some cool technology companies.

Your work will benefit veterans.Company Description

Armavel is a fast-growing IT consulting firm that has built a culture founded on a values-first philosophy. We are passionate about delivering results that are timely and world class via an environment that has all the ingredients for our people to thrive. With this in mind, we seek out candidates that demonstrate the following characteristics: honesty, humility, hustle, empathy, resilience, and positivity. These attributes are vital to our company’s growth and are our first priority in our hiring decisions.

Part-time

Fully remote