Customer Support Coordinator

Are you a detail-oriented multitasker who thrives in fast-paced, customer-focused environments?

We’re seeking an experienced Project Coordinator to be the backbone of project delivery at Renewal by Andersen of British Columbia. If you love bringing structure to moving parts, creating exceptional customer experiences, and ensuring projects run smoothly from start to finish—this is your chance to make a meaningful impact.

As the Project Coordinator, you’ll be the primary link between our customers, service teams, and internal operations. You’ll own the process from point of sale through installation and beyond, ensuring every customer interaction is professional, efficient, and memorable.

Your Role

Reporting to the Operations Manager, you’ll manage project timelines, coordinate with multiple teams, and provide direct customer support. This role is designed for someone who thrives on ownership—someone who can balance detail-driven tasks with proactive communication.

What You’ll Do

Customer Experience & Communication

Serve as the first point of contact for customers, answering calls and providing timely project updates.

Ensure customers are fully prepared for installations, including expectations and payment requirements.

Conduct post-install and post-service follow-ups to confirm satisfaction and quality assurance.

Coach customers through NPS surveys to gather valuable feedback.

Project Management & Coordination

Own assigned customer projects from sale through service completion.

Schedule service and installation appointments, including job check-in calls with installers and technicians.

Coordinate with the Ordering Team to align part arrivals with scheduled jobs.

Upload, manage, and distribute project documents across internal systems.

Administration & Reporting

Perform accurate data entry in project management systems.

Prepare and present reports for management; participate in meetings to drive growth and process improvements.

Collect and process payments, while supporting collections on delinquent accounts.

Open, close, and track service work orders in company systems.

Team Collaboration

Partner with installation managers, service technicians, and other departments to ensure seamless project execution.

Provide backup scheduling support as needed for service and installation appointments.

Support company initiatives with flexibility, precision, and accountability.

What We’re Looking For

Project & Customer Expertise

2+ years in a customer service, project coordination, or scheduling role.

Proven ability to manage multiple projects in a fast-paced environment.

Detail-Oriented & Tech-Savvy

Proficient with project management software, scheduling systems, and data entry.

Highly organized with a focus on accuracy and timeliness.

Communicative & Collaborative

Strong interpersonal skills with a talent for customer-facing interactions.

Able to balance team support with independent ownership of responsibilities.

Why Join Us?

Impactful Role: Own end-to-end project coordination and directly shape the customer experience.

Collaborative Team: Work with a supportive operations and service team where your contributions matter.

Growth Opportunity: Join a growing company with room to develop your skills and career.

Comprehensive Benefits: Health, dental, vision, and retirement plans.

Competitive Compensation: Base salary with performance incentives.

How to Apply

If you’re ready to bring clarity, coordination, and outstanding service to our team, send your resume and a brief cover letter to .