Patient Representative - Clinics-Per Diem-Variable

FacilityCFV Medical Group

LocationFayetteville, North Carolina

DepartmentCFV Medical Group

Job FamilyClinics - Outpatient

Work ShiftVariable (United States of America)

SummaryEnsure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures

Ensure the completion of new patient information and update information for the medical record

Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately

Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end

Order all outside tests requested by the doctor; schedule patient appointments, confirm

Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily

Transcribe all non-medical dictation

Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager

File, fax and/or mail reports and records

Compile and submit month end reports in a timely manner

Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered

Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy

Assists as required in non-invasive medical procedures or as security observer

As possible, knows where administrative/medical staff can be located and directs emergency messages

Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training:

High school diploma or equivalent required

Business-related courses preferred

Work Experience:

1-2 years clerical experience

Medical business office or significant public contact preferred

Knowledge, Skills, and Abilities Required:

Medical Terminology

PC skills preferred

Type 45-55 words per minute accurately

Tact and ability to deal with patients under stress

Good planning and organizational abilities

Speaking and hearing necessary to converse with the public

Knowledge of ICD-10 and CPT-4 coding for Part B billables is preferred

Physical Requirements:

Must be able to see and read printed data and monitor screens

Manual dexterity

Visual and auditory acuity to collect information

Verbal communications skills

Ability to lift, stoop, bend, kneel, reach

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

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