Services Internship, CX Designer

Description

POSITION SUMMARY

We are seeking a dynamic motivated individual to join our Service team as a Services Intern. Services Internship, CX Designer. This internship offers hands-on experience in various aspects of service delivery and customer support within our organization. The ideal candidate is customer-focused, adaptable, and possesses strong communication and problem-solving skills.

RESPONSIBILITIES

Assist in providing frontline customer support through various channels. Address customer inquiries, troubleshoot issues, and escalate complex cases as needed

Support service delivery processes including scheduling appointments, coordinating resources, and ensuring timely completion of service requests

Assist in maintaining accurate records and documentation related to service activities, including service request, customer interactions, and service delivery metrics

Participate in quality assurance activities to ensure service delivery meets established standards and customer expectations.

Learn about our products and services to provide effective support and assistance to customers.

QUALIFICATIONS

Must be pursing a degree in Business Administration, Customer Service, or a related field.

Excellent written and verbal communication skills

Demonstrated work ethic and detail-orientation

Strong analytical and critical thinking skills

Ability and willingness to learn in a fast-paced environment and produce high-quality work

Collaboration and teamwork

PHYSICAL & ENVIRONMENTAL DEMANDS

No special Physical Requirements

TRAVEL REQUIRED

None

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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