Junior Tech Specialist

Job Description

Description:

Rocky Mountain ATV/MC has an exciting opportunity for a Junior Tech Specialist to join our Brands department.

For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration.

There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of motorsports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY.

As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including:

Employee Stock Ownership Program (ESOP)

Competitive compensation with regular bonuses

Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees

Delicious onsite cafeterias with subsidized meals

Excellent Medical, Dental, Vision, and Voluntary Life insurance plans

401K with company match

PTO and holiday pay

Wellness programs and subsidized local gym membership

Motorsport and wellness race/participation reimbursements

Generous employee discount on thousands of products

Career advancement, professional development, and opportunities to grow

Job Summary:

Junior Tech is responsible for getting quick and accurate information to our customers through Live Chat and Phone calls with the CSRs. This role will require a solid understanding of our website, products we offer and powersports machines. The Junior Tech will work closely with Mid-Level and Senior Techs with doing product inspections and projects to gain hands-on experience. The Junior Tech will also work in the Tech Email box on more basic issues to both further experience and further help customers.

What you will do in this role:

Live Chat- quickly and accurately find answers to Customer inquiries over our Live Chat

Tech Line Phones- answer calls from the CSRs to quickly and accurately help them find the answers and products they are looking for

Tech Emails- Work with customers directly, with more basic issues in the Tech Email folder, while being mentored by Mid-level Techs

Website Q&A- Provide professional answers to Questions asked on our site

Product Projects with/for Mid-level and Senior Techs

Other tasks may be assigned

How you will thrive in this role:

3+ years of powersports experience

Basic skills using OEM parts diagrams

70% or higher score on Junior Tech Test

Outstanding problem solving and analytical skills and a willingness to learn

Excellent interpersonal abilities and enjoy working with people

Proficient at reading and understanding product install information

Able to stay organized while multitasking

Proven ability to accommodate evolving responsibilities and last-minute changes

Proficient with Typing and Computer based research

Must be punctual and possess a strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability

Must be able to work scheduled hours

Physical Requirements:

Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas in a safe manner and behavior. Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls. Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl. Employee will need to be able to read, write, and understand basics of the English language. Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Equality:

Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.

Requirements:

Full-time