Systems Technician

Position: Systems Technician

Location: Ohio History Center, Columbus, OH

Status: Full Time, permanent

Compensation: $25.00 per hour

Benefits: Full benefits package including medical, dental, vision, paid holidays, paid sick leave and vacation, paid parental leave, retirement pension, life and disability insurance

Summary:

Systems Technician provides technical support for all Ohio History Connection (OHC) technology users (including staff, volunteers and interns) through the User Services Department. Systems Technician works collaboratively with other divisions and team members to ensure technology systems and equipment meet the needs of the organization.

Essential Functions

Responsible for the evaluation, deployment, and maintenance of client system hardware and software as well as any associated upgrades, at the Ohio History Center and OHC-managed sites around the state.

Manages user system network accounts, including Exchange accounts and data.

Repairs user equipment, via vendor support contracts where applicable.

Installs, debugs and resolves issues related to software applications

Maintains inventory of hardware and software, documenting and updating inventory records

Implement and maintain cybersecurity measures to protect client system hardware and software from unauthorized access and cyber threats.

Debugs and provides support for Microsoft Office Products, including Teams, OneDrive, Word, Excel and Access, and provides guidance to end users in how to use these applications.

Other duties as assigned. Required Education & Experience:

Associates degree in computer sciences or similar field preferred or equivalent of education, technical certifications, and/or related professional work experience in hands-on technical support Desired Skills & Experience

Technical skills necessary to install and maintain computer hardware, software and peripherals.

Thorough knowledge of the MS Office Suite and MS Windows operating systems.

Familiarity with Office 365 or MS PowerShell preferred

Familiarity with networking concepts including VLANs, switching, and firewalls.

Familiarity with Microsoft Active Directory including user account management and GPOs.

Ability to diagnose and correct basic network problems.

Comfortable communicating with staff and the public. Required Competencies

Can locate and use resources to get things done, uses resources effectively and efficiently, and arranges information in a useful manner

Assumes accountability of role and responsibilities; anticipates the needs of others

Able to process information in a consistent manner, simultaneously displaying adaptability when necessary.

Engages and collaborates with a variety of internal and external colleagues and stakeholders, taking ownership of the process when appropriate

Willingness to learn and use new technology and applications, sharing knowledge with organization

Discrete and prudent in discerning confidentiality

Application Instructions:

Submit Resume/CV and professional cover letter through Ohio History Connection careers website: For questions or accommodations requests, please email or call .

Ohio History Connection is an equal opportunity employer.

All prospective employees are required to undergo a fingerprint background check processed by the Ohio Bureau of Criminal Investigation & Identification (BCI) in accordance with the Volunteer Children's Act. Additionally, prospective employees will also submit to a drug test. Both will occur after the offer of employment is accepted. The results of the background check and drug test are not immediate disqualifiers to employment and are reviewed in accordance with Ohio History Connection policies and procedures. Inquiries must be directed to the Human Resources Director at or via email at .