Customer Service Representative - Accounting (Hybrid) Cebu

Work Setup: Hybrid Work Set-Up (only 3x onsite per week)

Work Location: Cebu

Responsibilities:

Respond promptly and professionally to customer inquiries through the products ticketing system.

Collaborate with customers to identify, replicate, and resolve product issues using various communication channels.

Work closely with team members to deliver effective solutions and ensure customer satisfaction.

Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions.

Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume.

Deliver exceptional customer service by maintaining a friendly, empathetic tone and providing timely, proactive responses to uphold high satisfaction scores.

Conduct training sessions for new and existing customers via phone and email, and guide them in using the platforms knowledge base to ensure successful product adoption.

Requirements:

Completed at least 3rd year in college under management accounting, accounting technology, bookkeeping, or other accounting courses

Must have at least 6 months of experience in phone-based customer service support (BPO, VA, etc.)

Proficient in English, both spoken and written

Familiar with general accounting fundamentals and accounting software (i.e. SaaS)

Open to working on a graveyard shift and shifting schedule

Amenable to work on a hybrid set-up in Cebu (3x per week onsite)

Must have stable internet connection at home

Why Apply?

Hybrid Work Set-Up (only 3x onsite per week)

Quarterly Performance Incentives

HMO Coverage on Day 1 plus 2 Free Dependents

Comprehensive Life Insurance

20% Night Differential

Vacation Leave and Sick Leave Credits

Birthday Leave and Bereavement Leave Credits