Trainer - Ecommerce (Cebu) Onsite

Nature Of the Account: Ecommerce

Start Date: 17-Oct

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule Restdays: 24x7

Educational Requirement:

Finished at least 2 years in college without back subject/s

Work Experience:

Minimum 1 year exp as Trainer

Preferred: Retail background, but can be a trainer for any customer service accounts

Good communication skills

Will do a demo based on any customer service approach

Responsibilities:

Training Needs Assessment: Identify skill gaps and training requirements through surveys, interviews, and performance analysis.

Curriculum Development: Design and develop training programs, including materials, presentations, and online resources, tailored to different departments and skill levels.

Training Delivery: Conduct training sessions, workshops, and seminars using various methods like lectures, interactive activities, and simulations.

Evaluation and Improvement: Assess the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments.