Customer Support - German Market (Hybrid in Malta)

About the Role:

We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only no phone calls required. The role offers a permanent contract, competitive compensation, and opportunities for career growth.

Responsibilities:

Respond to customer inquiries and complaints professionally via email and chat

Provide accurate and timely information using appropriate tools

Meet individual and team performance targets

Escalate complex issues according to company policies

Collaborate with internal teams to improve processes and customer experience

Participate in training and onboarding programs

Requirements:

German speaker with good English skills

Basic proficiency in Microsoft Office (Excel, Word, etc.)

Strong attention to detail, problem-solving ability, and willingness to learn

No prior experience required; full training provided

Schedule & Contract:

Rotational shifts: 07:0015:30 & 15:3000:00

5 working days per week with 2 days off

Permanent contract

Compensation & Benefits:

1,650 gross/month (~1,400 net)

Quarterly government support (130)

Performance bonus (up to 200 twice per year)

Relocation support: flight reimbursement and hotel accommodation during initial weeks plus collaboration with real estate agencies offering discounted fees for long-term housing.

Career progression and training opportunities