Customer Support Rep with French

Overview:

Our client is a pioneering global leader in medical technology, renowned for its innovative solutions and dedication to improving patient care. They are seeking Customer Support with French to join their team. The successful candidate will be professional, friendly and provide efficient service to customers and company sales teams throughout Europe. Input customer orders to the company's European order-entry system and provide timely and accurate responses to customer queries.

This is a Hybrid 6-12 month contract based in Limerick with one day per week onsite.

Reporting to: Customer Support Team Leader

Responsibilities:

Process all transactions accurately through relevant company systems within department guidelines and Quality requirements

Process all queries within department guidelines through relevant company systems

Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible

Liaise with relevant courier companies and / or relevant internal teams to ensure prompt delivery to all customers

Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required

Maintain and update customer data as required

Process customer feedback and product complaints through relevant company systems and within the required timelines

Work with the company's Sales Teams, Remote Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.

Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required

Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training

Qualifications:

Previous experience in a multi-national customer service environment advantageous

Fluency in French and English

Good written and spoken English language skills for those Representatives for whom English is not the mother language

Excellent telephone manner and interpersonal skills

Excellent data entry skills. Good working knowledge of Microsoft Office

Attention to detail, accuracy and ability to multitask

Ability to work under pressure and on own initiative with a positive attitude to problem-solving

Skills:

Data Entry and System Proficiency, Microsoft Office Skills, Fluency in French & English

Benefits:

Work From Home