Contact Center Business Analyst

We have multiple positions in the below locations:

1) Essen, Germany

2) Bucharest, Romania

3) Riga, Latvia

Hybrid roles, 3 days onsite/ weekly in office.

We’re Hiring: Business Analyst – Generative AI & Contact Center Solutions

Are you passionate about Generative AI and contact center transformation? We’re looking for a Business Analyst who can bridge the gap between business needs and AI-driven solutions.

Key Responsibilities:

Collaborate with AI Engineers and Project Managers to understand and articulate the capabilities of current and future contact center solutions

Analyze and document business requirements for contact center teams, translating them into technical specifications for low-code tool customization

Provide support for tool utilization and engage in prompt engineering to ensure solutions are effectively customized and aligned with business requirements

Configure AI-based applications, including support for Prompt Engineering and report analysis

Stay up-to-date with emerging trends in Generative AI and their potential applications in contact center environments

Develop and deliver compelling presentations and demonstrations of our solutions to various stakeholders, including senior management and potential clients

Requirements:

3+ years as a Business Analyst in a tech-driven environment.

Experience with Generative AI, chatbots, and prompt engineering.

Strong analytical, documentation, and stakeholder management skills.

Excellent communication and presentation abilities.