Customer Service Advisor

Job Description

Title: Customer Service Advisor

Department: Customer Care

Employment Type: Permanent, Full Time

Location: Winnipeg, Manitoba

Who Are We?

Founded in 1944 by A.A. DeFehr in Winnipeg, Palliser has grown into one of North America's leading furniture manufacturers. We value our clients, our communities, our natural environment and providing the best customer experience possible. At Palliser, we produce quality and strive for excellence.

What Would You Do?

The customer service advisor will be required to perform an array of administrative duties. You must be able to use your superior communication skills and timely responsiveness to our customers and sales representatives, always maintaining a personal touch. Other duties, relevant to the department, shall be assigned as required.

The key duties and responsibilities of this position would include:

Receive and validate orders

Enter orders into an Order Entry System.

Manage orders by responding to both customer and plant-initiated changes

Answer all customers' inquiries regarding the placement of orders, product information, pricing, shipping, and warranties,

Provide high quality customer service

Develop a strong relationship with our dealer, sales representatives and internal network of business partners

Troubleshoot and provide solutions

Other duties as assigned.

What Do You Bring?

High School Diploma required, post-secondary education in Business Admin an asset

2-3 years' direct Customer Service Experience

Ability to work in a fast-paced environment with multiple deadlines

Professional demeanor with exceptional communication skills

Self-motivated individual requiring minimal supervision

Ability to work in a team-oriented environment

Excellent attention to detail with proven problem-solving skills

Well organized with the ability to multi-task

Computer experience

Advanced Excel skills an asset

Knowledge of Upholstered Furniture products is a definite asset

French language skills an asset

Why Work with Us?

As Palliser grows, we recognize the importance of investing in our people, as well as the people who will bring us to the next level in the furniture industry.

Palliser is committed to fostering an inclusive environment where all employees and customers feel valued, respected, and supported. We are dedicated to creating a workforce that reflects the diversity of the communities in which we live, and an environment where every employee has the opportunity to excel.

We offer plenty of benefits to the people who made us what we are today

Employee Family Assistance Program

Comprehensive benefits package, including life, health, dental, disability

Potential RRSP Match Program

Employee Furniture Purchase Program

Professional Development Opportunities

Free Parking

What's Next?

Apply now and tell us why you'd make an excellent fit for this position.