Systems Administrator- Projects

Job Description

Salary: $50,000- $75,000/year Starting Rang

About TLC Solutions

TLC Solutions delivers, deploys and supports modern technology and IT services to businesses, schools, and government organizations.

We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and manage servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide IT management, remote support, and onsite desk-side support services to our clients.

In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to still serve this client today and, since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!

About the opportunity

Our awesome team has capitalized on the surge in demand for technology thats been occurring in the past few years and has been expanding rapidly. We are looking to bolster our ranks with technically inclined team members who are well-versed in customer service to keep up with the rate at which we are growing.

How this Role DeliversTechnolojoy

The role of the Systems Administrator (Projects) is to assist with project delivery by performing and completing technical project tickets and deliverables. Depending on the size, complexity and nature of the project, you may be required to manage the sequence and schedule of project tasks or be required to work with a Project Coordinator as part of a delivery team.

Some common examples of typical projects include the implementation of Microsoft 365 cloud services, the deployment of VoIP phone systems, and the installation and configuration of server and networking hardware.

The typical hours are Monday to Friday from 8 AM 5 PM.

How this Role Delivers Technolojoy

The role of the Systems Administrator (Projects) is to deliver a Category of One experience with project scope and delivery. This includes working with our clients to gain a complete understanding of requirements and goals through discovering, scoping and finally delivering a completed project. This role works closely with Project Coordinator, Technical Analyst, and Business Development teams to deliver exceptional projects custom built to serve our clients needs. Our ideal candidate already has experience scoping and delivering some of the following projects

Email migration (Exchange Online)

Physical/virtual server migration (Hyper-V, ESXI, Azure, Windows Server)

Physical network hardware refresh (Aruba, Juniper, Palo Alto, Fortinet)

VoIPphone system migration (Teams, 3CX, RingCentral)

MDM deployment (Intune, Jamf, Meraki, Hexnode, Apple Business Manager)

Hardware replacement (Networks, Servers, Parts)

Phishing Campaigns

Conference Rooms (Logitech)

M365 Entra (Conditional Access, Compliance Policy, Hardening, MFA)

Key Accountabilities:

Work with clients to gather and analyze requirements to design standard technical solutions

Take primary responsibility for planning, execution, and monitoring of standard technical projects to ensure they meet objectives and deadlines

Create a statement of work detailing the necessary items and identify potential change orders and scope creep

Create and adhere to the project execution plan

Complete assigned projects with accurate time and note tracking

Provide regular progress updates to all stakeholders

Assist the service team with service escalations and support as required

Adhere to existing standards and methods in documentation

Assist with project tasks as directed by Project Coordinators or Supervisors

Utilize industry best practices throughout project lifecycles

Pursue continuous self-improvement through workshops, certifications, or job shadows

Provide exceptional customer service to all clients and prospective clients

Key Qualifications:

Minimum 3 years of customer service experience working with end users or clients

Minimum 3 year of information technology (IT) in a tier-2 or tier-3 Technical Service Position

Degree or technical diploma having a 2-year term within the field of Computer Science, Computer Systems Administration or equivalent from an accredited certification process.

Experience with server virtualization through Hyper-V required

Experience with Microsoft 365 cloud platforms is required

Experience with networking, next-generation security appliances, wired and wireless infrastructure is required

Microsoft certifications for Windows desktop, server and cloud infrastructure are an asset

Network stack certifications, such as Cisco, Meraki, HPE Aruba or Palo Alto Networks are an asset

Positive, solution-oriented mindset, with the ability to work alone or as part of a team

Proficiency with Microsoft Office platforms, including Word, Excel, Outlook, Visio, and Project is preferred

Ability to work as part of a team, and to work collaboratively with business development, account management, project coordination and project delivery roles

Exceptional ability to develop and maintain positive working relationships within all levels of the organization

Well-established time-management, organizational and prioritization skills

Exceptional ability to listen, communicate and collaborate

Legally allowed to work in Canada

Successful completion of a Criminal Background Check

Class 5/7 Drivers license

Clean driving record, drivers abstract and claims history letter

WHAT WE OFFER

RRSP matching (3%) program

Social committee/events and a commitment to our People & Culture

Strong benefits package for all employees working more than 20 hours per week, including critical illness, medical, dental, orthodontics, and more

Career growth potential as we scale the business

Professional development support including tuition reimbursement

Channels to give back to our local communities

CAREER OPPORTUNITIES

Loyalty is a core value for TLC Solutions. We are always excited to see our team members grow and we fill senior positions through promotion from within.

NEXT STEPS

At TLC, we offer competitive wages, amazing work flexibility, and a strong sense of camaraderie built from a team focused on supporting each other through teamwork. If you want to play a hands-on role in an action-oriented organization then we would love to connect with you.