Receptionist - PRN

Receptionist

FTE: PRN

Weekend Requirement: Every Other

Req#: 1599

About Us:

The Lindner Center of Hope is a nonprofit, comprehensive mental health center and global leader offering state-of-the-science diagnosis and treatment of the most pervasive mental illnesses of our time.

One of the first centers designed as a fully integrated system of care to address deficiencies in mental health care as identified by the Institute of Medicine.

Innovative residential assessment, inpatient and outpatient programs in partnership with UC Health serving more than 54,660 patients from around the world.

A leader in research and collaborations that are advancing the field and positioning Cincinnati as a national leader in mental health care.

We embrace the many talents, skills, and experiences our employees bring to Lindner Center of Hope. Everyone is encouraged to use their unique gifts to express ideas, make meaningful contributions to our programs and genuine connections with patients and family, as well as strengthen donor, referrer and community relations.

At Lindner Center of Hope, you’ll have the opportunity for a consistently rewarding career, working for an organization that shares your desire and ability to make a demonstrable difference in the lives of people living with mental illness.

Position Summary:

This position is the initial point of contact for patients entering Lindner Center of Hope (LCOH). This position provides exceptional customer service to all internal and external customers. The receptionist greets all visitors, answers all telephone lines, works with marketing to disseminate information including thank-you notes and is a point of information for all callers, visitors, staff and patients affiliated with LCOH.

Major Duties and Responsibilities:

Greets all visitors in a respectful manner as they enter the main lobby.

Assists all callers, visitors and staff members with questions and provides directions to the appropriate areas of LCOH.

Answers the general information telephone lines and directs callers to the appropriate extensions.

Operates a multi-line telephone system.

Prepares the reception area for daily operations insuring that all front activities are fully operational.

Operate specialized office equipment and maintain needed supplies for operation.

Monitors visitor access and issues passes as appropriate.

Signs for deliveries when necessary and notifies recipients.

Performs other duties as assigned.

Position Qualifications:

At least 2 years experience with clerical or general office support; receptionist experience at a hospital or other medical setting is preferred.

Must have very strong customer service skills.

Ability to enthusiastically follow and model the Lindner Center of HOPE mission, vision and values.

Physical Requirements:

The physical demands of this position are consistent with those performed in a normal office environment, including occasional lifting, carrying, pushing or pulling, and sufficient manual dexterity to operate standard office equipment and ability to use a computer.

All candidates extended conditional offer of employment will be subject to a WebCheck (BCI & FBI Fingerprinting). Fingerprints will be submitted to the Bureau of Criminal Investigation (BCI) and the Federal Bureau of Investigation (FBI). The reports from these agencies will include criminal record information. Lindner Center of HOPE will follow the requirements for employment based on the State of Ohio Administrative Code 5122-30-31, and any other regulatory requirements regarding criminal background checks. Lindner Center of HOPE also reserves the right to obtain Consumer Reports and/or Investigative Consumer Reports as defined in the Federal Fair Credit Reporting ACT (FCRA).

Lindner Center of Hope is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.