Customer Service Representative

To process and follow up on customer-sales orders targeting on time and complete order delivery while ensuring minimal returns upon delivery.

Responsibilities

Customer Sales Order-Enters sales orders accurately on the system and checks prices for modern trade customers versus PO to avoid reconciliation issues. -Follows-up with logistics team to ensure orders are delivered to customers on time. -Follows-up with IT and F&A on issues preventing the timely release of orders in order to minimize the delay of delivery to customers. -Coordinates with Market Planning team to ensure timely clean up of discontinued items from the system.

Transaction Processing-Processes transactions related to CN’s, DN’s, GRV’s and distribute them to the sales team in order to deliver them to customers.

Reports & Analysis-Analyzes and develops action plans in order to fix issues causing returns upon delivery.-Shares on a monthly basis discontinued items, wrong prices, and wrong barcodes with the sales team for correction.

KPIs-Updates monthly the KPIs and takes necessary actions in order to reach the target.

Transmed Purpose-Acts as a role model by living the Transmed Purpose on daily basis.

Qualifications

Education: Bachelor’s Degree in Business Administration or any related field.

Language: Good Command of English and Arabic Language.

Computer Skills: Word, PowerPoint, Excel, familiar with JDE software.

Permanent Full-Time